**Company Description** ----------------------- Why work at Sopra Steria? Because working at Sopra Steria also means feeling **Sopra Steria**. We are a leading European consultancy, digital services, and software development company, with nearly 56,000 employees across almost 30 countries and over 4,000 in Spain. We focus on people — their training and professional development — which drives our constant growth and improvement. We are passionate about digital transformation, and like you, we seek the greatest adventure. We want your everyday experience to become your greatest source of inspiration: to learn, contribute, have fun, grow, and above all, enjoy yourself to the fullest. If you want to join a "**Great Place to Work**" team, keep reading! **Job Description** ------------------- At **Sopra Steria**, a company recognized as a *Great Place to Work*, we are seeking an **N0 Operator** to join the team at the **Control Center of a major public administration entity**. You will play a key role in the **management and monitoring of incidents** affecting critical services. **What are we looking for?** A candidate with at least 1 year of experience in: * Incident management and monitoring * Telephone support for users and suppliers * Operations environments and control centers * Use of ticketing tools (Remedy is highly valued) * Office productivity tools (Excel, Word, Outlook, etc.) * Spoken and written Catalan — advanced level (mandatory) **Responsibilities and Functions** * Detection, analysis, and identification of incidents using service and critical site monitoring tools. * Escalation and tracking of incidents with various suppliers. * Communication of incident status and progress to involved teams. * Generation of procedural reports and documentation. * Proposal of improvements to incident management tools. * Review and validation of changes to critical services according to defined regulations. * Support and coordination with suppliers during execution of significant changes. * Clear and consistent communication regarding the status and progress of changes. **Additional Information** -------------------------- What do we offer you? * Indefinite-term contract and full-time schedule * 100% onsite work with rotating shifts (morning, afternoon, night) * 23 vacation days * Continuous training: technical, transversal, and language skills. Access to certifications, training from leading technology partners, online platforms, and much more! * Life and accident insurance * Flexible compensation options (health insurance, childcare vouchers, transport, meal vouchers, training) * Access to the Privilege Club, offering attractive discounts from top brands * Personalized and detailed onboarding. We support you every step of the way so you feel \#soprano from day one. * Office spaces dedicated to leisure — where work and fun go hand in hand! * Camaraderie and a positive atmosphere — unity is at the heart of what we do. And most importantly… You’ll have the opportunity to develop your professional career with us: Together, we’ll create a personalized career plan. You’ll receive training, set goals, and undergo regular follow-up to ensure we achieve them together. We listen to your priorities and actively support them. Here, your voice matters! Join us and be part of something greater! **The world is how we shape it** We commit to respecting diversity by fostering an inclusive workplace and implementing policies that promote inclusion and social and cultural respect — regardless of gender, age, ability, sexual orientation, or religion — ensuring equal opportunities.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
