Job Summary: We are seeking an experienced, leadership-oriented, and customer-focused Head of Service to coordinate daily operations and ensure an excellent customer experience. Key Responsibilities: 1. Team coordination and service supervision 2. Customer service and incident resolution 3. Continuous training and real growth opportunities At Grupo bulbiza, we aim to hire an experienced, leadership-oriented, and customer-focused Head of Service to coordinate daily operations and guarantee an outstanding customer experience. Main Responsibilities: - Organization and coordination of the service team during operations - Supervision of setup, service delivery, and closing procedures - Customer service and incident resolution - Staff training and mentoring - Support in shift planning and scheduling control - Coordination with kitchen and management teams - Operation of POS systems, cash closing, and cash reconciliation - Reservation management and follow-up Requirements: - Minimum 2–3 years’ experience as Head of Service or Floor Manager - Leadership ability and decision-making skills - Excellent customer interaction skills - Proficiency in tray handling and POS systems - Basic English proficiency (desirable) - Availability to work weekends Offer: - Contract type: Permanent - Working hours: Full-time - Salary: €1600 net - Two days off per week - Continuous training and real growth opportunities - Positive work environment and stable project Application: Please send your CV specifying “Head of Service” to people@bulbiza.com or apply via our portal. Job Type: Full-time, Permanent Contract Work Location: On-site