IT Support Technician

Description

**Computer maintenance and technical assistance service.** **Minimum Requirements:** * Higher vocational training in computer science or equivalent. * At least 3 years of experience in educational environments and user support, networks, hardware and software maintenance. **Responsibilities:** * User support: technical assistance to teaching staff, administrative and service personnel (PTGAS), and management in the use of equipment and institutional software: aLF, Akademos, Intecca, Office 365, etc. * Incident resolution: identification and resolution of issues related to computers, printers, networks, projection systems, etc. * Preventive and corrective maintenance: periodic review of equipment and system status, software updates, security monitoring, and backup procedures. * Equipment installation: full installation and configuration of center-owned equipment. * Event support: technical assistance for institutional events, AVIP broadcasts, recordings, and other academic activities. * On-site examination support: installation, configuration, and technical assistance during examination periods, as well as on the days immediately before and after. * Assistance in generating documentation for the Technology Department: inventories, user guides, etc. * Website maintenance. * Graphic design: posters, banners, etc. **Working Hours:** During the academic term (January–May and October–December): * Monday to Thursday: 6 hours per day, afternoon shift (15:15–21:15\) * Friday: 6 hours per day, morning shift (09:00–15:00\) Regular Examinations: * 4 weeks per year, Monday to Friday, 6 hours per day, afternoon shift (15:00–21:00\) * Second-to-last week of January and first week of February * Second-to-last week of May and first week of June Extraordinary Examinations: * 1 week per year, Monday to Saturday, 6 hours per day, afternoon shift (15:00–21:00\) • First week of September Non-academic period: * June (last three weeks): 5 hours per day, Monday to Friday, morning shift (09:00–14:00) * July: 5 hours per day, Monday to Friday, morning shift (09:00–14:00) * September (last three weeks): 5 hours per day, Monday to Friday, morning shift (09:00–14:00) Events and/or special requirements. Annual pool of 40 hours, scheduled at dates, times, and locations determined by UNED Málaga. The service will not be provided during the following periods: * Center closure for summer holidays. * Center closure during Christmas holidays. * Easter Week. * National, regional, and local public holidays. Position type: Permanent contract Benefits: * Training program Application questions: * Availability for commencement Work location: On-site employment