**Company Description** ----------------------- At Sopra Steria, we work to enable the digital transformation of our clients, and to achieve this, we need to keep growing and expanding by bringing on board talented people like you. Our employees consistently highlight the strong team spirit and positive atmosphere we foster at Sopra Steria. We are over 46,000 professionals working across 25 countries, and our mission is to unite talent and technology—supporting you in finding a place where you can fully develop your potential. Are you ready to help shape the future? Are you looking for a professional challenge that enables your growth? We are seeking to incorporate an Incident Manager into our team. The selected candidate will join our flagship project within the Public Administration, collaborating at the main infrastructure control center. We don’t seek perfection—but we would appreciate if you had... * General technical knowledge of infrastructures and applications, enabling you to understand and lead CABs. These are meetings where risks associated with infrastructure changes (e.g., communications, infrastructure, security, etc.) and application deployments across different environments are assessed. * Leadership and proactivity, allowing you to oversee tasks performed by other team members while ensuring quality and timely delivery. * Experience managing and coordinating major change calendars. * Catalan language proficiency. Your day-to-day responsibilities will include: * Acting as backup for the service owner \- Leading CABs \- Leading crisis situations related to incident/change management. * Coordinating and updating major change calendars presented to clients and suppliers * Monitoring process KPIs * Tracking team tasks and reporting to client leads * Defining and monitoring implementation of process management activities (incidents/changes/problems) **Additional Information** -------------------------- What do we offer you? * Permanent contract and full-time working hours * 23 days of vacation * Continuous training: technical, transversal, and language skills. We provide access to certifications, training from leading technology partners, online learning platforms—and much more! * Life and accident insurance * Option to participate in our flexible compensation plan (medical insurance, childcare vouchers, transportation, meal vouchers, and training) * Access to the Privilege Club, offering attractive discounts from leading brands * Personalized and detailed onboarding. We support you every step of the way so you feel \#soprano from day one. * Office spaces with designated leisure areas—where work meets fun! * Camaraderie and a positive working environment—we strongly believe in the power of unity. And most importantly… You’ll have the opportunity to build your professional career with us: Together, we’ll create a personalized career development plan. You’ll receive training, set goals, and undergo regular follow-up to ensure joint success. We listen to your priorities—and actively support them. Here, your voice matters! Join us and become part of something greater! **The world is how we shape it** We commit to respecting diversity by fostering an inclusive workplace and implementing policies that promote inclusion and social and cultural respect—regardless of gender, age, functional ability, sexual orientation, or religion—ensuring equal opportunities.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
