Hotel Receptionist

Description

A rapidly expanding hotel chain is seeking to incorporate talent into its Operations Department – Front Office team at its Barcelona establishment, Hotel Fira Centric Apartments by gaiarooms. Key responsibilities: * Manage and track incidents related to daily hotel operations (check-in, check-out, payments). * Coordinate with Maintenance, Housekeeping, and Quality departments to ensure prompt and efficient resolution. * Provide in-person and online customer service, delivering excellent and solution-oriented support. * Supervise operational processes to ensure high standards of quality and guest satisfaction. Requirements: * Proven experience in a similar role within the hospitality industry. * Solid knowledge of OTAs and PMS systems. * Advanced level of English (mandatory). * Proactive, organized, solution-oriented profile with strong customer focus. * Ability to work in dynamic environments and manage multiple tasks simultaneously. * Availability for rotating shifts (morning/afternoon/night). We offer: * Opportunity to join a stable and continuously growing company. * Permanent employment contract and a stable position. * Full-time schedule with immediate start. * Salary according to collective agreement. * Genuine opportunities for professional growth and development within the company, based on performance and commitment. We seek committed individuals passionate about operational excellence and dedicated to service. Only applications meeting all specified requirements will be considered. Salary: €18,700.00–€20,000.00 per year Application questions: * Are you available to work weekends and night shifts? Experience: * Front Desk: 1 year (Desirable) Language: * English (Mandatory) Work location: On-site