***"The world is yours with Meliá"*** Discover an unlimited path at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in multiple countries and become part of our extensive global family. **Discover some of the benefits we offer:** * **My MeliáRewards:** Participate in our exclusive loyalty program, enjoying unique benefits and advantages. * **My MeliáBenefits:** Take advantage of flexible compensation and exclusive discounts across a wide range of products and services, promoting an active and healthy lifestyle. **Job Mission**: Coordinate and lead the Housekeeping team to ensure efficient cleaning and maintenance of all assigned hotel areas, consistently meeting quality and service standards. **What will be your main responsibilities?** * Supervise and coordinate housekeeping staff activities, ensuring compliance with cleaning and presentation standards. * Assign daily tasks, including managing inventories of supplies and equipment. * Conduct regular inspections of guest rooms and public areas to ensure the highest cleaning and maintenance standards are maintained. * Coordinate with other departments—such as Front Office and Maintenance—to efficiently address guest needs and requests. * Manage and resolve any issues or complaints related to room or public area cleaning and maintenance. * Train and develop housekeeping staff, ensuring they are fully trained on hotel policies and procedures. * Ensure compliance with health and safety regulations across all work areas. * Participate in staff performance evaluations and provide constructive feedback. * Personnel management: vacations, shifts, ETT requests **What are we looking for?** * 2 years of experience in a similar position within the hospitality industry. * University degree or higher education qualification in Hospitality or Tourism. Professional certifications in housekeeping management are highly valued. * Advanced English proficiency. * Knowledge of hotel operations. * Advanced team management skills. * Thorough knowledge of cleaning procedures and hygiene standards. * Ability to manage the housekeeping department budget. * Skills to handle complaints and claims. * Effective communication and interpersonal skills. * Service-oriented mindset and strong customer focus. * Organizational and task planning capabilities. * Proactivity and innovation in managing service quality processes. **At Meliá, everyone is VIP** *At Meliá Hotels International, we champion* ***equal opportunities*** *for* ***women and men*** *in the workplace, supported by leadership commitment and aligned with the principles outlined in our Human Resources policies. Furthermore, we promote throughout our entire workforce a corporate culture committed to effective equality and raise awareness about the need for joint and global action.* *We reinforce our commitment to* ***equality and diversity****, preventing any form of discrimination—especially based on disability, race, religion, gender, or age. We believe that* ***diversity and inclusion among our employees are fundamental to our success as a global company****.* *Additionally, we support the sustainable growth of our sector through a large, socially responsible human team. In this regard, our motto is “****Towards a sustainable future, from a responsible present****.” Thanks to all our colleagues, we make it possible.* To protect you and prevent fraud during recruitment processes, we invite you to review our recommendations on the "**Protect Your Application**" page. If you want to be “**Very Inspiring People**”, follow us on: **INSTAGRAM** **–** **TIKTOK** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
