Gaming Hall Operator

Description

Job Summary: We are seeking a professional to manage and supervise a gaming hall, ensuring excellent customer service, regulatory compliance, and an outstanding customer experience. Key Highlights: 1. Customer service and incident management in the gaming hall. 2. Indefinite-term contract and opportunities for internal growth. 3. Initial and ongoing training in a professional environment. We are looking for a responsible, customer-oriented individual to manage customer service and ensure the smooth operation of our gaming hall, guaranteeing regulatory compliance and an excellent experience for our customers. **Main Responsibilities** * Providing in-hall customer service, resolving inquiries with professional and friendly interaction. * Controlling access and verifying legal requirements (age, identification, capacity). * Basic supervision of gaming machines and reporting of incidents. * Cash handling: collecting payments, giving change, and managing cash flow. * Monitoring compliance with regulations and responding to incidents. * Assisting with opening, closing, and maintaining order on the premises. **Requirements** * Experience in customer service (experience in gaming, hospitality, or retail is preferred). * Strong communication skills and ability to manage conflicts. * Basic cash-handling and computer skills. * Availability for rotating shifts (including weekends). **Preferred Qualifications** * Training in customer service. * Observational skills and ability to detect risky behaviors. * Teamwork and proactivity. **We Offer** * Indefinite-term contract and competitive salary. * Initial and ongoing training. * A professional environment focused on safety. * Opportunities for internal growth.