The concierge is the main point of contact regarding building security. Many of the concierge's functions are related to surveillance tasks. Monitoring people entering the building, registering visitors, and operating security cameras are just some of them. It may seem that the profession of concierge is somewhat outdated and belongs to the past, but this is far from true. In fact, the ideal scenario is to complement the role of the concierge with new technologies, thus achieving a complete and infallible team. Some buildings usually have different common areas, which is why it is very important to control who accesses these spaces. Otherwise, unauthorized individuals could enter and cause problems. When passing through a main entrance is required to access individual apartments or entrances, the best option is to hire a concierge. At Sentry Serveis, we offer a professional, trained, and motivated team with a strong sense of responsibility. Our concierge team is capable of actively contributing to the smooth operation of your homeowners' association. For us, a concierge remains an essential profession due to the numerous advantages it offers, particularly professionalism in service and excellent maintenance of common areas. Having a professional concierge will relieve both the president and property owners of many obligations, ensuring all assigned tasks are properly carried out. Do you really know what a concierge's responsibilities are…? Is a concierge the same as a doorman…? Many people ask these questions simply due to lack of knowledge or information. At Sentry Serveis, we provide answers to these questions. **Key responsibilities of a concierge** ------------------------------------------- Among the most important competencies are the following. * The concierge is responsible for the keys to spaces belonging to common areas. Additionally, a copy of a resident's apartment key may be provided if they live alone. This serves as a preventive measure to avoid having to call a locksmith if keys are accidentally left behind one day. * Opening and closing building entrances and access points. * Monitoring who enters and exits the building. * Providing support and assistance to those who cannot find the apartment or office they are looking for. * Performing cleaning duties in certain common areas of the building such as elevators, staircases, hallways, etc., ensuring these areas remain in perfect condition. * Responsible for distributing mail among tenants, preventing unwanted advertising and adding an extra level of convenience. However, if a tenant prefers to collect their own mail, they simply need to inform the concierge. * In charge of turning on, off, or programming lights and heating according to the schedule established by the community. The community sets specific dates and times for when communal lights or building heating should be active. * In case of a malfunction or breakdown in the building, the concierge is responsible for contacting technical services to inspect and resolve the issue. * If specified in the bylaws, the concierge may also be responsible for maintaining the building’s landscaped areas. This is uncommon, as communities typically employ a separate gardener. * Takes out the community's waste containers to the street for collection by the appropriate garbage truck. ### **Difference between a concierge and a doorman** When discussing doormen and concierges, it is common to assume they refer to the same profession, but this is not the case. It is important to distinguish between a concierge and a doorman, as although their duties are similar, their employment conditions are entirely different. * A doorman is responsible for monitoring the entry and exit of all individuals accessing a residential building. They live in the same building where they work, specifically in a unit owned by the community. The doorman is highly involved in resolving various issues that could affect the quality of life within the community, such as plumbing problems or power outages. * A concierge is responsible for building maintenance and security, along with all duties listed in the previous section. They remain at their workplace only during agreed working hours and do not reside in the building. They have no obligation to respond to emergencies outside their scheduled working hours. As can be seen, the fundamental difference is that the concierge does not live in the community and leaves for home once their shift ends. In contrast, the doorman lives in the building where they work. Each has their own employment contract negotiated with the community, and their responsibilities are tailored to the specific requirements of each service. At Sentry Serveis, we have the best professionals, guaranteeing high-quality service. If your community is considering hiring a concierge for your building, do not hesitate to contact us—we will be happy to assist you.