After-Sales Technical Manager

Description

Job Summary: We are seeking an After-Sales Technical Manager for premium kitchen robots and small appliances, combining repair management, customer service, and technical tasks such as diagnosis and maintenance. Key Highlights: 1. Stable position with professional development path and growth opportunities. 2. Continuous training provided by the company. 3. Positive work environment with a strong focus on service quality. **Position** After-Sales Technical Manager – Premium Kitchen Robots and Small Appliances **Description** At Mix \& Ko, a company specializing in kitchen robots, premium small appliances, and technical service, we are looking to incorporate a professional into our technical after-sales team. We seek a technically skilled, organized candidate with excellent customer interaction skills, capable of combining repair management, incident tracking, personalized customer support, and technical tasks including diagnosis, inspection, and workshop assistance. We are a company deeply focused on cooking, domestic technology, and a healthy lifestyle. Therefore, we especially value candidates who share this philosophy, maintain a professional image, and fit well into a clean, orderly, active, and smoke-free work environment. The selected candidate will be a key figure in the customer’s after-sales experience—helping explain appliance status, coordinating repairs, resolving queries, and ensuring clear, approachable, and professional service. **Main Responsibilities** * Management and tracking of repairs, incidents, and after-sales services. * In-person, telephone, and digital channel customer service. * Receiving, initial inspection, and inbound control of appliances. * Explaining equipment status to customers, providing usage recommendations, maintenance guidance, and possible solutions. * Diagnosis, repair, and maintenance of kitchen robots and small appliances. * Technical inspection, cleaning, fine-tuning, and functional verification of equipment. * Basic mechanical, electrical, and electronic repairs. * Coordination with the workshop and support in internal organization. * Warranty management, quotation preparation, notifications, and customer follow-up. * Support in store, workshop, and internal process improvement tasks. **Candidate Profile** * Responsible, communicative, courteous, and strongly customer-oriented. * Technically skilled, organized, methodical, and capable of working with precision. * Professional appearance and attitude. * Strong interpersonal skills and ability to clearly and simply explain technical matters. * Education in electronics, electromechanics, hardware computing, machinery maintenance, or related fields. * Ability to manage incidents with sound judgment, calmness, and responsibility. * Positive, proactive attitude with eagerness to learn. * Interest in technology, repair, household appliances, and cooking. * Prior experience in technical service departments (SAT), after-sales, repair, maintenance, electronics, hardware computing, or customer service is highly valued. * Candidates aligned with healthy lifestyle habits and committed to a smoke-free work environment are especially valued. **What We Offer** * Initial 6-hour workday, with realistic possibility of future expansion to full-time (8 hours). * Continuous training provided by the company. * Stable position with professional development path and growth opportunities. * Opportunity to join a specialized and growing company. * Positive work environment. * Professional, orderly environment focused on service quality. We seek a technically proficient individual who is also approachable, courteous, and communicative—a person who not only knows how to repair but can also explain, advise, organize, and accurately represent the company’s image to customers. **Salary** €1,700 per month (Full-time, 8 hours) **Location** Carrer d’Eduard Fontserè 18, 08191 Rubí, Barcelona **Work Schedule Type** Full-time / Initial 6-hour workday with expansion possibility **Working Hours** Tuesday to Saturday **Requirements** * Fluent Catalan * Availability to work on Saturdays * Technical profile with clear customer orientation Salary: €1,300.00–€1,700.00 per month Work Location: On-site employment