Account Manager

Description

**Company Description** Coface is a team of 4,500 people from 78 nationalities across nearly 60 countries, all sharing a unified corporate culture worldwide. Together, we work toward one goal: facilitating trade by helping our 50,000 clients develop their businesses. With 75 years of experience, Coface is a market leader in credit insurance and risk management. As an international organization at the heart of the global economy, Coface offers a rich professional experience on multiple levels: relational, professional, and cultural. Every day, our teams work to make this happen. Join us! Why Coface? Certified by Great Place to Work, 89% of our employees affirm that Coface is a great place to work. Our company’s commitment to leadership credibility, fair treatment, a respectful and welcoming work environment, and strong sense of belonging are among the most valued aspects cited by our professionals. At Coface, we foster a working climate that balances high performance expectations and achievement orientation with a supportive environment where every employee feels welcomed, treated fairly, and empowered to pursue diverse professional development opportunities. **Job Description** Are you passionate about building strong client relationships and helping them achieve their goals? Do you have B2B experience in the financial sector and are seeking a new professional challenge? This could be your opportunity! As an **Account Manager**, you will be responsible for managing a client portfolio, ensuring client satisfaction, retention, and growth. Your main responsibilities will include: * Implementing client relationship management strategies and standards according to Group guidelines, taking into account local specificities, and proposing appropriate adaptations to enhance efficiency, flexibility, and balance service level with expected client profitability. * Ensuring timely responses to client requirements, negotiating and defining solution alternatives while balancing available resources according to the client’s segment. * Performing daily client support activities: explaining risk decisions, clarifying billing matters, general contract operation and maintenance. * Conducting various contract follow-up actions. * Monitoring implementation, communication, and proper execution of the strategy and standards defined by the Customer Journey. * Periodically reviewing each client’s files according to the maintenance schedule. * Monitoring and tracking relevant reports in the CRM. * Preparing and negotiating contract renewals. **Requirements** * Preferably a degree in Business Administration, Economics, or related field. * Minimum of 2 years’ experience in activities related to the financial sector (B2B). * Experience in credit insurance will be valued. **Additional Information** Required competencies: * Client orientation: You are motivated to deliver excellent service and build lasting relationships. * Organization and results orientation: You know how to prioritize and effectively achieve objectives. * Adaptability: You thrive in changing and dynamic environments. * Teamwork: You collaborate with others to achieve common goals. * Proactivity and energy: You contribute ideas, enthusiasm, and a daily drive for improvement. * Commercial skills