At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Global Customer Support (GCS) is the global organization responsible for Technical Services in the Diagnostics Division, which ensures end\-user success. We set the standards of innovative and best\-in\-class service excellence for Roche Diagnostics by keeping our customers at the center of everything we do. We are their voice, and the bridge between them and the Global Business teams, ensuring customer satisfaction is at the center of product designs and updates. Thereby, we support them across borders with solutions by providing training, knowledge, spare parts, and tools to meet their needs. Therefore, by equipping them with the right tools and developing their skills, we enable and maintain customers' operations, contributing to shaping healthcare now and allowing them to change lives tomorrow. Our passion lies in supporting our Customers and Affiliates and being a trusted partner because OUR HEART BEATS FOR CUSTOMER SERVICE. Within Knowledge \& Learning Excellence, we collaborate to deliver the right knowledge and learning in the right language and channel to our customers and service staff, accelerating learning and improving customer experience. **Your Key Responsibilities** As part of the Service Learning Excellence Subchapter, your main focus will be to engage and collaborate with the Regions and Affiliates. You will ensure that global outputs for staff and customers, covering both technical and core skills, fit local needs. You will analyze data to enable data\-driven decisions and continuously measure the success of agreed actions. This approach aims to reduce complexity, ensure continuous improvement, enhance collaboration, accelerate competency, and ultimately deliver what learners truly need. * You ensure learning content effectively reaches the intended audience by providing the needed input to the team and enhancing delivery processes. * You drive affiliate engagement and support learner\- and local\-specific adaptations. * You establish and manage feedback loops to continuously refine learning programs. * You lead communication and change management efforts to support learning adoption. * You utilize data analytics and impact analysis to measure and enhance program effectiveness. * You advocate for learning improvements based on stakeholder feedback. * You plan and execute global learning campaigns to promote key initiatives. * You organize learning campaigns to share best practices and foster collaboration. **Core Capabilities** * Strong communication and change management abilities. * Proficiency in data analytics and impact assessment. * Expertise in process enhancement and stakeholder engagement. * Ability to collect, synthesize, and act on feedback. * Strong organizational and project management skills. * Understanding of behavioral change principles and adaptive learning techniques. * Cultural competence to engage a global and diverse workforce. * Ability to design and execute creative learning campaigns. * Agility in adapting strategies to align with dynamic business needs and adopt agile ways of working. **Emerging Capabilities** * Familiarity with advanced analytics tools and dashboards * Proficiency in digital learning technologies. * Knowledge of AI\-driven learning tools. TOTAL POSITIONS FOR THAT ROLE: 4 Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life\-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. **Roche is an Equal Opportunity Employer.**