**JOB RESPONSIBILITIES** * Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist guests with disabilities, and thank guests with genuine appreciation. Communicate with others using clear and professional language. * Actively listen and respond to guests’ questions, concerns, and requests by using specific brand or property processes to resolve issues, delight guests, and build trust. * Present open menus ensuring the customer feels welcome, answer questions and offer suggestions, guide the customer through restaurant offerings, and take the requested order. * Be able to explain menu items and preparation methods, assist customers with special dietary needs, and recommend menu options that best support the point of sale. * Answer telephones using appropriate etiquette, including answering within three rings, responding with a smile in one’s voice, using the caller’s name, transferring calls to the appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. * Promote the availability and use of food and beverage outlets to guests/visitors through effective on-property marketing. * Take reservations at various outlets specifying the guest’s name, room number (if applicable), number of diners, and contact telephone number. * Maximize seating capacity across different outlets by strategically making reservations and confirming diner attendance via email or telephone. * Use credit card authorization forms for table reservations of more than 6 (six) diners, emphasizing our cancellation policy with its corresponding penalty to minimize no-shows. * Meet deadlines for assigned tasks while maintaining high performance standards and adhering to the quality standards of a five-star luxury hotel such as Marbella Club. * Ensure all guest requests—both internal and external correspondence—are responded to within a maximum of 24 hours, unless the guest specifies an earlier or later response time. * Listen to suggestions from colleagues and supervisors to improve work methods and guest/visitor service delivery, securing administrative support as needed to act upon suggestions. * Report maintenance repairs to supervisors. * Support and contribute by participating in the design of the Food & Beverage Department’s annual strategy, ensuring compliance with established objectives. * Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost savings. * Prepare and review written documents (e.g., daily logs, letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and integrity. * Identify unsafe work procedures or conditions and/or report them to management and safety personnel. * Report to supervisors any employees who are not trained on the company’s core values, job roles, responsibilities, and technical and service aspects of the position. * Assist management in establishing and communicating goals, performance expectations, timelines, and deadlines for departmental changes or operations to front office staff to ensure goal achievement. * Assist other employees to ensure adequate coverage and prompt guest service. * Exchange information with other employees using electronic devices (e.g., mobile phones, radios, email). * Stand, sit, or walk for extended periods or throughout an entire work shift. * Move, lift, carry, push, pull, and place objects weighing less than 12 kilograms without assistance. * Reach above and below knee level, including bending, twisting, pulling, and squatting. * Perform other reasonable job duties as requested by supervisors. **Personal Attributes:** * Teamwork * Decision-making * Customer service orientation * Diversity / Cultural differences * Computer skills * Applied reading and writing * Strong verbal communication * Active listening and comprehension * Confidence * Integrity * Adaptability / Flexibility * Stress tolerance * Multitasking * Planning and organization **Specific Knowledge:** * Extensive culinary and service protocol knowledge. * In-depth product, brand, and market competition knowledge. * Knowledge of computerized management systems. **Languages:** * Spanish * English proficiency at minimum C1 level * A third language is a plus **Position Requirements:** * Education: High school diploma. * Relevant work experience: At least 3 years of related work experience performing duties similar to those of this position. * Flexibility to adapt schedule to guest and hotel needs. * Food Handler Certificate. * Driver’s License Class B1.