Barcelona Internship Program

Description

Position Summary: Join an internship program at ENDESA, S.A. to develop competencies in organizational management, data analytics, and customer service, with a focus on continuous process improvement. Key Highlights: 1. Development of competencies in organizational management and data analytics. 2. Collaboration in the continuous improvement of customer service processes. 3. Application of advanced strategies in a real professional environment. ENDESA, S.A. **Barcelona** (Barcelona) T/2026/49802 **Apply now for an internship scholarship at ENDESA, S.A.**What does the company offer? * **1** internship position at ENDESA, S.A., lasting **9 months**, starting in **May 2026** * Monthly gross scholarship amount of **900,00€** * 7 hours per day * Internship center in Spain: Avda. Vilanova, 12 Barcelona (Barcelona) * The scholarship includes enrollment in the Permanent Training Master’s Program in Organizational Management, Key Competencies, and Data Analytics \- MFPGO (Universidad Camilo José Cela) What profile is the company seeking? * **University undergraduate student missing only the Final Year Project (TFG/PFC), or university graduate, or university graduate holding a master’s degree:** Degree in Marketing, Degree in Business Administration and Management, Degree in Economics, Degree in Law, Degree in Industrial Organization Engineering Proposed Training Plan As the leading company in the Spanish electricity sector, **Endesa** currently employs over 10\.000 people and serves 11 million customers. Candidates joining this company will follow a talent development and training plan based on collaborative learning. While developing professional competencies essential for their future careers, they will also participate in key projects related to electricity generation, distribution, and sales. **Department** Customer Care – Telephone Channel. Area responsible for managing, coordinating, and continuously improving customer service processes via the telephone channel, with a focus on service quality, operational efficiency, and customer experience. Training Objectives During the internship, students will: **Organizational Management:** Participate in coordinating continuous improvement initiatives for customer service processes, collaborating with various involved departments. **Data Analytics:** Analyze end\-to\-end processes, identify friction points and improvement opportunities, and monitor key performance indicators (KPIs). **Digital Transformation and New Technologies:** Use advanced office tools and support the digitalization and optimization of operational processes. **Key Competencies:** Develop skills such as analytical thinking, organization, teamwork, and the ability to structure complex information. **Process Innovation:** Collaborate in proposing improvements to customer service processes, contributing to service efficiency and quality. Mentorship and Follow-up Specialized tutoring with continuous guidance. Progress evaluation through goal setting and periodic follow-up. Ongoing feedback to foster continuous improvement. Candidate Profile **University Degree:** Business Administration and Management (ADE), Economics, Engineering, Law, Social Sciences, Marketing, Customer Experience, or related fields. **Required Skills:** Analytical ability, organizational skills, results orientation, critical thinking, and ability to document processes. **Valued Languages and Tools:** Languages: English (B1 level required) Tools: Excel, PowerPoint, Word Specific Knowledge: Interest in customer experience, process improvement, and information analysis. Training Value – Master’s Program in Organizational Management, Key Competencies, and Data Analytics This program offers a unique hands-on experience aligned with the Master’s Program in Organizational Management, Key Competencies, and Data Analytics, where students can apply advanced strategies in a real professional environment.