Ticket Agent

Description

Job Summary: Baleària is seeking a Ticket Agent to serve customers, manage reservations, sales, and boarding procedures, as well as perform auxiliary administrative and operational tasks. Key Highlights: 1. Customer service and comprehensive ticket management 2. Continuous training and a collaborative work environment 3. Industry-leading company and Top Employer with sustainable commitment DESCRIPTION ### **Who Are We?** Baleària is a leading company in the maritime sector, comprising over **3\.000 people**, and committed to **innovation** and **sustainable development**. Our success is rooted in the passion and dedication of our teams, with whom we maintain a firm commitment to their **growth and well-being**, creating a world-class working environment. This has enabled us to obtain the **Top Employer 2026** certification, renewing this distinction for the **third consecutive year**. **\#WeAreBalearia \#TopEmployer** We are opening a permanent position as a **Ticket Agent** at our workplace in **Ibiza**, and we want you to be part of our team! ### **What Will Your Day-to-Day Look Like?** The selected candidate will be responsible for: * Serving customers and providing information on destinations, schedules, fares, etc., to deliver high-quality service * Managing reservation requests, ticket sales, and payments upon customer request. * Handling boarding procedures to issue tickets and boarding passes to passengers, enabling access to the vessel. * Performing daily personal cash register closing to reconcile the main cash register * Generating passenger lists for submission to relevant public authorities upon request * Digitizing documentation for monitoring passenger fare subsidies requested by public administrations * Performing auxiliary administrative and operational tasks inherent to the role **Schedule:** Rotating morning or afternoon shifts ### **What Do We Offer You?** At Baleària, we value and care for our team. Here’s what awaits you upon joining us: * **Financial terms:** €24\.229 Gross/year * **Continuous training**, delivered through our Baleària Corporate School (EdEB), focusing on leadership, safety, operations, and professional development. * **Flexible compensation**, including social benefits (healthcare, meals, transportation, childcare, etc.) and tax savings * A **collaborative work environment**, where your ideas and contributions matter * **Seaside facilities**, allowing you to enjoy the surroundings daily * **Additional social benefits** (discount platforms, employee tickets, etc.) * An **industry-leading company**, with an established culture and values * A **Top Employer**, reflecting our commitment to an outstanding workplace REQUIREMENTS * Minimum 1 year of experience in customer service roles * English proficiency at B2 level; additional languages are valued * Availability to work rotating morning or afternoon shifts