Group Reservation Agent

Description

Job Summary: We are seeking a Group Reservation Agent with 2 years of experience to manage corporate and leisure group reservations, advise clients, and coordinate with other departments at Leonardo Hotels. Key Highlights: 1. End-to-end and personalized group reservation management 2. Interdepartmental coordination for smooth operations 3. Opportunity for professional development within a dynamic team JOB DESCRIPTION Hello! Are you a reservation expert who loves working with groups? Then this opportunity at Leonardo Hotels is perfect for you! We are looking for a **Group Reservation Agent** with at least 2 years of experience to join our outstanding team. If you are passionate about the hospitality industry and possess excellent interpersonal skills, we want to meet you! **What will you do on a daily basis?** You will be the king/queen of group reservation management — for both corporate and leisure clients. Imagine being the personal advisor to clients, travel agencies, and event organizers, guiding them toward the perfect hotel solution! Your main responsibilities will include: * **End-to-end group reservation request management:** You’ll handle the entire process — from the initial phone call or email to confirmed booking. Nothing slips through your fingers! * **Personalized advisory service:** You’ll attentively listen to our clients and offer them the best solution based on their needs: dates, room types, meals, extra services… You hold the magic wand! * **Custom quotation preparation:** You’ll create unique, tailored offers that make groups eager to book with us — no question about it. * **Allotment management and control:** You’ll ensure everything runs smoothly regarding allocated rooms, monitoring key dates such as release and cancellation deadlines. Maximum organization! * **Contract preparation, submission, and negotiation:** You’ll serve as Leonardo Hotels’ ambassador, negotiating optimal commercial terms, payment policies, timelines, and penalties. A true negotiation pro! * **Coordination with other departments:** You’ll work hand-in-hand with Front Office, Revenue, and Accounting to ensure flawless payments, deposits, invoicing, and file closure. Teamwork is essential! * **Reservation and data monitoring and updating:** You’ll keep all information up to date in our PMS and other internal tools. Precision is your middle name! **What are we looking for in you?** * Minimum 2 years of prior experience in a similar role — proving you know exactly what you’re doing! * Passion for reservations and customer service — your face lights up when helping others! * Excellent communication and negotiation skills — you know how to win anyone over! * Ability to work in an organized and methodical manner — order is your lifestyle! ‍ * Proficiency in office software and hotel management systems (PMS) — you’re tech\-savvy! Proactivity, flexibility, and a positive attitude toward challenges — always with a smile! * **What do we offer you?** Join Leonardo Hotels and become part of a growing company offering a dynamic and collaborative work environment. You’ll have the opportunity to develop professionally and be part of a team passionate about service excellence. Come create unforgettable experiences with us! Don’t wait — apply now if you think you’re a great fit! We look forward to meeting you!