Passenger Agent

Description

DESCRIPTION ### **Who are we?** Baleària is a leading company in the maritime sector, composed of more than **3\.000 people**, and committed to **innovation** and **sustainable development**. Our success is built on the passion and dedication of our teams, with whom we maintain a firm commitment to their **growth and well-being**, creating a top-tier working environment. All this has enabled us to obtain the **Top Employer 2026** certification, renewing this distinction for the **third consecutive year**. **\#WeAreBalearia \#TopEmployer** We are opening a permanent position as **Passenger Agent** at our workplace in **Palma de Mallorca**, and we want you to be part of our team! ### **What will your day-to-day responsibilities be?** The selected candidate will be responsible for: * Attending to customers and providing information about destinations, schedules, fares, etc., to deliver high-quality service * Managing booking requests, ticket sales, and payments upon customer request. * Handling boarding procedures to issue tickets and boarding passes to passengers so they can access the vessel. * Performing daily personal cash register closure to reconcile the general cash register * Preparing passenger lists to submit to the relevant public authorities upon request * Digitizing documentation for controlling passenger discounts requested by public administrations * Performing auxiliary administrative and operational tasks inherent to the role **Working hours:** Rotating morning or afternoon shifts. ### **What do we offer you?** At Baleària, we value and care for our team. Here’s what awaits you when you join us: * **Economic conditions:** €24,547.50 Gross/annually * **Continuous training**, through our Baleària Corporate School (EdEB), focusing on leadership, safety, operations, and professional development. * **Flexible compensation**, including social benefits (healthcare, meals, transportation, childcare, etc.) and tax savings * **Collaborative work environment**, where your ideas and contributions matter * **Seaside facilities**, allowing you to enjoy the surroundings daily * **Additional social benefits** (discount platforms, employee tickets, etc.) * **Industry-leading company**, with an established culture and values * **Top Employer company**, reflecting our commitment to an outstanding workplace REQUIREMENTS * Experience in customer service functions. * Intermediate level English is desirable. * Availability to work rotating morning or afternoon shifts.