CLIENT ONBOARDING AND DATA MANAGEMENT SPECIALIST

Description

Job Summary: We are seeking a professional to define, monitor, drive, and coordinate improvement projects in Client operational processes, ensuring efficiency and regulatory compliance. Key Highlights: 1. Be part of the most innovative bank in Western Europe. 2. Personalized onboarding and mentoring program. 3. Individual training itinerary with access to an extensive online platform. BARCELONA, B, ES, 08028 CaixaBank is a financial group operating under a socially responsible universal banking model with a long-term vision, grounded in quality, proximity, and specialization. It offers a tailored value proposition of products and services for each segment, embracing innovation as a strategic challenge and a distinctive trait of its culture. Its leading position in retail banking in Spain and Portugal enables it to play a key role in contributing to sustainable economic growth. What projects do we develop? The department’s mission is to define, monitor, drive, coordinate, and implement projects arising from improvements in Client operational processes. This involves enhancing and transforming various Client operational processes—both client onboarding and data maintenance—requiring definition of project scopes, identification of key stakeholders across departments/areas, specification of operational requirements, and driving the establishment of objectives, milestones, and timelines. We continuously analyze the impacts that different applications impose on our services—both functional and regulatory—and adapt back-office operational workflows and tools accordingly. For each application, alignment with Media and Operations objectives must be ensured. The projects you will undertake in this role include: * Define operational requirements and monitor their implementation. * Adapt back-office workflows and tools to criteria set by Legal Advisory, Compliance, Audit, etc., and to regulatory changes. * Continuous process improvement, with a focus on efficiency, traceability, and agility. * Monitor overall performance within the scope: service levels and quality. * Define roadmaps for each workstream, including owners and sponsors. * Organize and manage required working sessions. * Track milestones and defined objectives; identify deviations. * Prepare presentations and documents; manage and archive documentation, etc. * Participate in project governance meetings. * Data extraction and analysis. Minimum Requirements * In-depth knowledge and experience in Client operations, Savings, Reconciliations, Sanctions, GDPR (ARCO+ rights). * Experience in client onboarding and data maintenance workflows. * Project management and coordination capabilities. * Prior experience in defining and improving operational processes, as well as implementing them. Key Competencies * Proficiency in office software tools (Word, Excel, Access, PowerPoint). * Ability to coordinate and lead projects. * Strong organizational skills, flexibility, communication abilities, and interpersonal effectiveness. * Responsibility, discretion, and confidentiality. * Autonomy and initiative. * Proactive attitude and strong work ethic. * Analytical ability, conceptualization, and problem-solving skills. * Results orientation, adaptability to change, and commitment to professional development. * Ability to collaborate effectively across departments and demonstrate empathy. What We Offer * Join the most innovative bank in Western Europe, as recognized by Global Finance magazine’s The Innovators awards. * A personalized onboarding and mentoring program to support your professional development. * An individual training itinerary with access to our online platform, offering a wide catalog of self-paced learning resources to foster your continuous growth. * Comprehensive health insurance fully covered at no cost to you. You will also be enrolled in the Pension Plan, to which CaixaBank contributes toward your future. * Flexible compensation covering transportation, training, languages, childcare, among others. * Flexibility measures (remote work, flexible start times). * Top Employer certification, recognizing us as one of the best companies to work for. Job profile Responsible for preparing the organization to continue delivering business services during adverse operational events by anticipating, preventing, recovering from, adapting to, and learning from such events. Competencies **HARD SKILLS** DATA MODELING, PROCESSES, EVENTS, OBJECTS INCIDENT RESOLUTION OPERATIONAL EFFICIENCY MODELS PROCESSES, POLICIES, AND OPERATIONS OPERATIVES ACCOUNTING SOLUTIONS: PAYMENT SERVICES / FINANCING / FOREIGN TRADE QUANTITATIVE TECHNIQUES AND RISK VALUATION / DESIGN AND MODELING STATISTICS AND DESCRIPTIVE MODELS MODELS AND REPORTING DEVELOPMENT BUSINESS IMPACT ANALYSIS EXCELLENCE, SERVICE QUALITY, AND OPERATIONAL PROCEDURES VENDOR MANAGEMENT EXECUTIVE PRESENTATION DEVELOPMENT BANKING AND/OR FINANCIAL PRODUCTS AND SERVICES TASK AUTOMATION ADVANCED ANALYTICS AND PREDICTIVE MODELS**SOFT SKILLS** ALLIANCES – COMMUNICATION HUMANISM – COMMUNICATION AND EMPATHY ALLIANCES – COLLABORATION AND CROSS-FUNCTIONALITY ALLIANCES – INFLUENCE ALLIANCES – CLIENT ORIENTATION HUMANISM – LEADERSHIP AND TEAM DEVELOPMENT / SELF-LEADERSHIP ANTICIPATION – ANTICIPATION AND CHANGE MANAGEMENT EMPOWERMENT – RESULTS FOCUS DIVERSITY – PROMOTING DIVERSITY