Supervisor-Front Office

Description

**Additional Information** **Job Number**26081212 **Job Category**Rooms \& Guest Services Operations **Location**Calle Jacometrezo 4, Madrid, Madrid, Spain, 28013 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Handle all guest check-ins, verify guest identification, payment method, room assignment, distribution and activation of room keys. Set up accounts upon guest arrival based on their requirements. Enter information into the Marriott Rewards program. Ensure rates align with market prices and document exceptions. Obtain payment prior to issuing the room key, verify and adjust billing. Compile and verify daily occupancy reports/journals/lists. Complete cash and closing reports. Inform and direct guests, and provide information about the hotel. Respond to guest requests by engaging appropriate staff as needed. Follow up to ensure requests are addressed. Process all types of payments, vouchers, refunds and charges. Balance and deposit revenue. Conduct cash counts at the beginning and end of each shift. Obtain manual authorizations and follow up on all procedures mandated by Accounting. Notify Property Protection/Security immediately upon receiving a theft report from a guest. Assist management in training, evaluating, coaching, motivating and mentoring employees; serve as a role model and resource for Guarantee of Fair Treatment (GFT) / Open Door Policy (ODP). Develop and maintain positive professional relationships; collaborate and support one another to achieve common goals; listen and respond appropriately to employee concerns. Adhere to and implement all brand policies and procedures; report accidents, injuries and unsafe working conditions to the supervisor; complete safety trainings and certifications; maintain a neat and professional appearance at all times while on duty; respect confidentiality of hotel-related information; protect all company assets. Welcome and greet guests, anticipate and respond to guest needs, assist guests with reduced mobility, and warmly thank guests. Communicate clearly and professionally; prepare and accurately proofread written documents; answer the telephone using appropriate language. Uphold quality standards. Enter and retrieve information using computers and/or point-of-sale systems. Be accustomed to standing, sitting and moving for extended periods. Lift, carry, pull, push and place loads weighing up to 4.5 kilograms independently. Perform all other duties assigned by supervisors that are consistent with this position. RECOMMENDED QUALIFICATIONS Education:High school diploma or equivalent. Related work experience:At least 1 year of related work experience. Supervisory experience:At least 1 year of supervisory experience. License or certification:None *At Marriott International, we are committed to promoting equal employment opportunity, welcoming every individual with dignity, and providing equal opportunities for all. We foster an environment where our associates’ unique qualities are appreciated and celebrated. Our greatest strength lies in the diverse mix of cultures, skills and experiences of our associates. We strive to prevent discrimination based on protected characteristics, including disability, veteran status and any other characteristic covered under applicable law.* At Aloft, we’re not like other hotels — but we’re not arrogant about it. Our mission is to be both the launchpad and landing strip for our guests. Whether it’s grabbing a drink after walking the dog, meeting colleagues after a day of meetings, or stopping by to see family, friends or favorite bands, we position ourselves as a vibrant, modern-design destination — a place to connect or reconnect with people and places around you. We seek individuals who need to express their personality and aren’t afraid to think outside the box. If the idea of building connections and interacting with others brings you joy, Aloft Hotels is the place for you. By joining Aloft Hotels, you become part of Marriott International’s portfolio of brands. **Join** a company that empowers you to bring your best self forward, **find** purpose in your career, **be part of** an exceptional international team, and **become** the best version of yourself.