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Summary: A role responsible for managing front desk operations, handling guest check-in and payment processing, supporting customer service and staff relations, and contributing to overall hotel operations. Highlights: 1. Guest check-in and payment processing 2. Supporting staff training and motivation 3. Enhancing customer service and satisfaction **Additional Information** **Job Number**26042127 **Job Category**Rooms \& Guest Services Operations **Location**Aloft Madrid Gran Via, Calle Jacometrezo 4, Madrid, Madrid, Spain, 28013 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Handles all guest check-ins, guest identification verification, payment method validation, room assignments, and room key activation/issuance. Sets up accurate accounts per individual guest requirements. Enters Marriott Bonvoy information. Verifies rate accuracy and documents Market Code and exceptions. Processes secure payments and verifies/adjusts charges prior to issuing room keys. Reviews and checks daily reports/logs/emergency lists. Prepares reconciliation and settlement reports. Accommodates guest requests for directions and accommodation information, contacting appropriate staff members as needed. Follows up to confirm request fulfillment. Processes all payment types, vouchers, disbursements, and rates. Counts and secures funds at the beginning and end of each shift. Obtains manual approvals and follows all accounting procedures. Reports guest theft incidents to Loss Prevention/Security team. Supports management through staff training, evaluation, counseling, motivation, and coaching; ensures fair treatment; serves as a role model and first point of contact for the Open Door Policy. Develops and maintains positive working relationships; supports the team in achieving shared goals; listens attentively to employee concerns and responds appropriately. Complies with company policies and procedures; reports incidents, injuries, and unsafe work environments to supervisors; completes safety training and certifications; maintains a neat and professional appearance; safeguards confidential information; protects company assets. Welcomes and acknowledges guests; anticipates and resolves guest service needs; assists guests with disabilities; sincerely thanks guests. Speaks using clear and professional language; prepares and reviews documents accurately and thoroughly; answers telephone calls using appropriate etiquette. Confirms quality compliance. Inputs information and locates data using computer/POS systems. Stands, sits, or walks for extended periods. Lifts, carries, pushes, pulls, and places objects weighing up to 10 pounds unassisted. Performs other reasonable duties as requested by supervisors. *Marriott International is an equal opportunity employer committed to welcoming and providing access to opportunities for all. We actively foster an environment that values and respects the unique backgrounds of every employee. Our greatest strength lies in the rich interplay of our employees’ cultures, talents, and experiences. We strive to ensure non-discrimination against any protected class—including individuals with disabilities, veterans, and others covered under applicable laws.* Aloft is never ordinary—yet never overly trendy. What matters most to us at Aloft is connecting with our guests. Whether guests return from walking their dogs and stopping for a drink, wrap up meetings with colleagues, or visit with family or friends to enjoy a favorite band’s concert, Aloft provides not only intimate, relaxed time with friends but also deep local experiences—immersing guests in neighborhood culture and making Aloft a hub for authentic connection. We are not afraid to step outside the lines—and we seek confident, expressive talent who embraces self-expression without hesitation. If connecting with others excites you, choose Aloft Hotels. Joining Aloft Hotels means joining Marriott International’s brand portfolio**. If you’re ready to give your best**, run toward your goals**, become your best self as part of an outstanding global team**, then knock on Aloft’s door.
