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Summary: This position involves managing front desk operations, processing payments, resolving guest issues, and coordinating with other departments to ensure guest satisfaction. Highlights: 1. Interact directly with guests to resolve payment issues 2. Coordinate with internal departments to meet guest needs 3. Be part of a dynamic international team **Additional Information** **Job Number**26048803 **Job Category**Rooms \& Guest Services Operations **Location**W Ibiza, Carrer Ricardo Curtoys Gotarredona, 37, Santa Eulalia del Rio, Baleares, Spain, 7840 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Assist staff with payment issues (e.g., credit card problems). Follow up on guest issues to ensure guest satisfaction. Process all guest arrivals through reservation confirmation, room assignment, key distribution, and key activation. Process all types of payments, including room charges, cash, checks, and credit cards. Set up accurate accounts upon guest arrival (e.g., shared room, incidentals/expenses/separate room, gift). Anticipate overbooking situations and arrange satisfactory alternative accommodations when the hotel cannot accommodate guests with confirmed reservations. Block rooms using computerized tools and identify specific guest needs and requirements. Contact the appropriate staff member or department (e.g., bell staff, housekeeping) to respond to guest calls and requests or resolve issues. Collaborate with housekeeping to monitor room preparation prior to guest arrival. Review shift logs/daily logs and enter all relevant information into the department log. Conduct cash counts at the beginning and end of each shift. Balance and deposit revenue according to Accounting specifications. Assist management in training, motivating, and coaching staff; serve as a role model and resource for Guarantee of Fair Treatment (Guarantee of Equality)/Open Door Policy procedures. Report accidents, injuries, and any unsafe working conditions to the supervisor; complete required safety training and obtain necessary certifications. Follow and implement all brand policies and procedures; ensure wearing of clean, complete uniform; maintain neat and professional appearance at all times while on duty; respect confidentiality of hotel-related information. Anticipate and address guest maintenance needs. Use clear and courteous language in all communications; prepare and proofread documents accurately and thoroughly; answer the telephone using appropriate language. Develop positive and constructive professional relationships with peers. Ensure compliance with quality requirements and standards. Be accustomed to standing, sitting, and moving for extended periods. Lift, carry, pull, push, and place loads weighing up to 4.5 kilograms independently. Perform all other duties assigned by supervisors that are consistent with this position. RECOMMENDED QUALIFICATIONS Education: High school diploma or equivalent. Related work experience: At least 1 year of related work experience. Supervisory experience: None. License or certification: None. *At Marriott International, we are committed to promoting equal employment opportunity, welcoming every individual with dignity, and offering equal opportunities to all. We foster an environment where our associates’ unique qualities are valued and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences of our associates. We strive to prevent discrimination based on protected characteristics, including disability, veteran status, and any other characteristic covered under applicable law.* At W Hotels, our mission is to spark curiosity and broaden horizons. Our properties deliver authentic life experiences. We aim to open doors—and minds—and new faces and new experiences inspire us immensely. We are deeply committed to listening and responding to all needs, enabling us to reinvent luxury standards worldwide. The Whatever/Whenever service philosophy—whatever you want, whenever you want it—embodies our culture and service ethos, bringing our guests’ passions to life. If you are original, creative, and future-focused, you are welcome at W Hotels. By joining the W Hotels team, you also become part of the Marriott International portfolio of properties. **Choose** a company that empowers you to be your best, to **give** purpose to your career, to **be part of** an incredible international team, and to **become** the best version of yourself.
