Receptionist

Description

Job Summary: We are seeking a Receptionist to provide professional and solution-oriented service to guests of Rafa Nadal Residence, managing check-in/out, billing, and incident resolution. Key Responsibilities: 1. Provide professional and solution-oriented customer service 2. Comprehensive management of check-in/check-out, billing, and collections 3. Support in reservation management and guest assistance during their stay **We are looking to hire a Receptionist to strengthen our Operations team.** Your mission will be to deliver professional and solution-oriented service to guests of Rafa Nadal Residence, handling check-in/check-out, billing, collections, and incident resolution. What will you do upon joining the team? * Perform check-in and check-out procedures for guests at Rafa Nadal Residence. * Handle billing and collections for reservations, as well as resolve potential collection-related issues. * Conduct daily cash reconciliation and cash control. * Attend to guest requests during their stay and strive to fulfill them in the best possible manner. * Support reservation management, including group and event bookings. * Coordinate room changes and address any issues with the Housekeeping Supervisor. * Prepare reports/lists upon request from departments. * Manage parcel handling. * Archive documentation. * Manage room availability reporting. * Handle minor guest complaints or incidents. * Support the SPORT DESK team regarding adult programs. * Assist in managing Syltec to inform guests about court numbers and rentals for both internal and external users. * Manage lost-and-found items. * Review tasks completed by the team. * Upselling/Cross-selling. * Promote guest satisfaction surveys. What do we value for this position? * Minimum 2 years of experience. * High-level English proficiency; additional languages are a plus. * Prior experience using hotel property management systems (PMS) is desirable.