RECEPTIONIST

Description

Position Summary: Rubí Forma is seeking a RECEPTIONIST to manage reservations, provide multichannel customer service, coordinate group bookings, and resolve incidents, ensuring an excellent customer experience. Key Responsibilities: 1. End-to-end reservation management and multichannel customer service 2. Group coordination and optimization of customer flow 3. Incident resolution with a focus on customer satisfaction Rubí Forma’s Employment Integration Service requires a RECEPTIONIST for morning shifts: Wednesday to Saturday from 10 a.m. to 5 p.m., Tuesday and Sunday from 10 a.m. to 4 p.m.; and afternoon shifts: Tuesday and Sunday from 1 p.m. to 7 p.m., Wednesday and Thursday from 5 p.m. to midnight, Friday and Saturday from 6 p.m. to 1 a.m. Special contract: "Offer linked to the Integral Plus Program, aimed at labor market integration of Rubí residents aged 30 or older who are long-term unemployed (unemployed for 12 months within the last 18 months) and individuals aged 45 or older who are unemployed." Please note that interested candidates will be contacted via email by our center RUBÍ FORMA to facilitate application processing for this job offer. \-End-to-end restaurant reservation management via telephone, in-person, and digital platforms \-Multichannel customer service, ensuring an excellent experience and clear, courteous communication at all times \-Coordination and management of group reservations for small groups, ensuring proper planning of space and services \-Cash register opening and closing, including daily control and reconciliation \-Coordination with the dining room team to optimize customer flow and service \-Incident resolution and query handling with a focus on customer satisfaction * Medium-level Vocational Training Certificate (FP) * Catalan (spoken: advanced, written: advanced) * Spanish (spoken: advanced, written: advanced) * Competencies / knowledge: \-Positive attitude toward work \-Professional personal appearance \-Clear and fluent oral expression \-Ability to work effectively in a team \-Commercial aptitude \-Prior experience performing similar tasks is desirable \-English language skills are desirable \-Proficiency in Microsoft Office suite * Permanent employment contract * Full-time schedule * Gross monthly salary: 1666