INSOTEL HOTEL GROUP is a well-known hotel chain in the Balearic Islands currently undergoing expansion. Your main responsibility within the company will be to support the proper management of the reception by carrying out tasks related to: customer service, guest welcome, check-in, stay, and check-out procedures, reservation management, assistance and information provision, all aimed at achieving full customer satisfaction with the services offered, following the hotel's established quality and efficiency standards. Your main responsibilities, under the supervision of receptionists and the reception manager, will include: * Supporting reservation processing, incident control, and follow-up. * Monitoring expected occupancy. * Preparing keys prior to guest arrival. * Performing guest check-ins. * Handling guest requests and suggestions, and informing guests about available services and facilities. * Managing telephone switchboard operations. * Monitoring direct guests and corresponding billing. * Assisting in incident resolution. * Controlling and archiving all documentation. * Performing other duties typical of the department. In return for your commitment, we offer: * Excellent working environment. * Competitive salary. * Stable position (summer season) with real opportunities for professional development. * Education: Diploma in Tourism (preferably). * Experience: AT LEAST 1 YEAR performing the described duties as a hotel reception assistant. * Advanced level of English (C1) is essential; knowledge of other languages (German, Italian, etc.) will be positively valued. * Availability to work rotating shifts. * Computer skills: Word and Excel at intermediate level. The following will be positively considered: Organization at work – Customer orientation – Teamwork – Stress resistance – Interpersonal skills – Flexibility and adaptability.