Inside Sales Representative (Madrid)

Description

**Inside Sales Representative** =============================== **The AI-powered operating system for beauty, wellness, and self-care** --------------------------------------------------------------------- **Fresha is the global operating system for the beauty, wellness, and self-care industry — connecting and empowering everything from hair salons and barbershops to spas, aesthetic clinics, gyms, and health clinics.** **Marketplace \+ SaaS Platform \+ Fintech** **About Fresha** ---------------- **Fresha is the leading AI-powered operating system trusted by millions of consumers and businesses worldwide. Over 130\.000 businesses and more than 450\.000 stylists and professionals globally use Fresha, having processed over one billion appointments to date.** **The company is headquartered in London, UK, with global offices located in New York, Vancouver, Sydney, Amsterdam, Dubai, Warsaw, and Pristina.** **Fresha enables consumers to discover, book, and pay for beauty, wellness, and self-care appointments with local businesses through its marketplace, while businesses and professionals use an all-in-one platform to manage their entire operations via intuitive, subscription-free enterprise software and financial technology solutions.** **Fresha’s ecosystem provides merchants with everything they need to efficiently run their business — including appointment booking, point-of-sale, customer management, marketing automation, loyalty programs, product inventory, and team management.** **The consumer-facing marketplace enables partner businesses to increase their revenue potential by leveraging online bookings and automated marketing through mobile apps and advanced integrations with major technology brands such as Instagram, Facebook, and Google.** **Salary: From €32\.000 OTE, depending on experience.** **Job Description** -------------------------- **Reporting directly to the General Manager and working closely with Commercial and Marketing teams, you will focus on converting inbound qualified leads into new business for Fresha.** **You will be responsible for understanding the needs of prospective partners, presenting the Fresha platform, and guiding them through the full sales process to closure.** **This is an excellent opportunity for someone seeking to develop their sales career within a dynamic, results-driven, and fast-growing environment.** **To foster a collaborative environment grounded in in-person interaction and teamwork, this role requires working from our Madrid office five days per week.** **What You’ll Be Doing** ------------------------ **KPIs – Consistently achieve individual and team goals related to lead conversion and revenue generation.** **Inbound Leads – Promptly and effectively contact 100% of assigned qualified inbound leads.** **Qualification – Understand each prospective partner’s needs, challenges, goals, and current processes to determine their fit with Fresha.** **Sales – Present, promote, and sell Fresha’s products and services through discovery calls and product demonstrations.** **Conversion – Convert inbound leads into new partners by handling objections and clearly communicating the platform’s value.** **Sales Cycle – Manage the commercial process from first contact through to closure and handover to the relevant team.** **Follow-up – Maintain structured and timely follow-ups with prospective partners to drive conversion.** **CRM – Accurately log all interactions, activities, outcomes, and next steps in the CRM.** **Partner Experience – Deliver a professional, consultative, and efficient experience throughout the sales process.** **Collaboration – Work closely with Marketing, Business Development, Onboarding, and other teams to ensure a seamless partner experience.** **Feedback – Share insights on lead quality, recurring objections, market trends, and opportunities to improve conversion.** **This list is not exhaustive and other responsibilities may be required.** **What We’re Looking For** ------------------------ **Experience – Minimum two years of experience in sales, inside sales, telesales, or lead conversion — ideally within a B2B environment.** **Track Record – Demonstrated ability to work against commercial targets and convert opportunities into customers.** **Communication – Excellent verbal and written communication skills, with confidence to engage business decision-makers.** **Consultative Approach – Ability to ask effective questions, understand needs, and align client challenges with a relevant solution.** **Results Orientation – Motivated by goals, performance metrics, and commercial outcomes.** **Organization – Ability to manage multiple leads, prioritize tasks, and maintain effective follow-up.** **Resilience – Comfortable handling objections, thriving in a fast-paced environment, and adapting to change.** **Curiosity – Natural curiosity and desire to continuously learn, grow, and develop.** **Requirements** -------------- **Languages – Professional-level Spanish, English, and Portuguese.** **Desired Qualifications** ----------------------- **Industry – Prior experience in SaaS, online marketplaces, payment platforms, or technology companies.** **CRM – Experience using CRM systems to manage leads, sales activity, and opportunities.** **At Fresha, we value passion and potential as much as specific skills. If you’re enthusiastic and eager to learn, we encourage you to apply even if you don’t meet all the listed requirements. We believe in supporting growth and providing the tools you need to succeed in your role.** **Inclusive Workforce** ---------------------------- **At Fresha, we are building a culture where people from all backgrounds feel comfortable.** **We want everyone at Fresha to feel included and truly empowered to fully contribute to our vision and goals. All applicants will receive fair consideration for employment.** **We do not discriminate on the basis of race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other legally protected characteristic applicable in the location where the person is applying.** **If you have any accessibility requirements that would make you more comfortable during the interview process or once you join us, please let us know so we can support you.