Guest Experience Agent

Description

Job Summary: We are seeking a Guest Experience Agent to ensure customer satisfaction and the quality of activity programs and services at an adults-only hotel. Key Highlights: 1. Customer service at a 5-star hotel with Atlantic Ocean views. 2. Continuous training and professional development at Fuerte Group Hotels. 3. Management of activities and entertainment for a personalized experience. **Description:** ---------------- We offer a **Guest Experience Agent** position at **Daia Slow Beach Hotels**, an adults-only hotel offering unparalleled views of the Atlantic Ocean and unforgettable sunsets — a perfect destination to unwind and relax. **Daia Slow Beach Hotel Conil** is a 5\* hotel located on Playa de la Fontanilla, just a 10-minute walk from the town of Conil de la Frontera, providing the ideal setting for a peaceful getaway. With 248 rooms, it embraces sustainable management practices that promote environmental conservation, preservation of cultural diversity, and local community development. You will collaborate in customer service, ensuring achievement of customer satisfaction goals and guaranteeing that the hotel’s activity, entertainment, and service programs meet established quality standards. **You’ll gain multiple benefits** You’ll work at Fuerte Group Hotels — a large family of top-tier professionals with nearly 7 decades of experience in the hospitality sector, having grown distinctive brands especially across southern Spain. Competitive salary policy. A unique working environment and excellent workplace climate surrounded by outstanding professionals. Development opportunities and career plans to grow together. Continuous training: we invest in and promote your talent, with special emphasis on improving your language skills. **Your daily routine will sound like this…** * Achieve departmental objectives as well as critical processes and staged activities within the area, in accordance with hotel-established standards. * Manage and promote the entertainment and service program offered to guests. * Supervise, control, and organize all entertainment activities conducted at the hotel, paying attention to decoration, service delivery, setup, and addressing any guest needs. * Deliver the designated special assistance service for VIP and special guests. * Attend to and advise guests on their requests to ensure a personalized experience. * Coordinate jointly with other departments and external suppliers regarding entertainment activities to be carried out at the hotel, ensuring the best possible guest experience. * Listen to, manage, and follow up on guest complaints during their stay at the hotel. * Achieve customer satisfaction targets on TripAdvisor, Booking, Google, Google Daia Beach, Google Tavira, InStay, PostStay, and internal and external TUI Quality reviews, as well as manage and follow up on guest complaints and improvement suggestions. * Implement standards outlined in the Operational Ambience Manual. * Perform other duties within your competence as requested by your direct supervisor. * Comply with organizational quality, safety and health, environmental, and data protection standards. **Requirements:** --------------- **You’re ideal for this role if…** University Diploma/Degree in Tourism, Advertising and/or Public Relations. A postgraduate qualification in Event Management and Protocol / Public Relations / Tourism Animation or similar is desirable. Minimum 2 years’ experience in this role or a similar position at 4\* or higher category hotels. German and English at B2 level. Advanced proficiency in hotel management software; Intermediate proficiency in Office applications. Apply now and join the Fuerte Group universe. Share this opportunity with your contacts — discover more openings and learn about Fuerte Group Hotels at talent.fuerte\-group.com