We are seeking a professional to manage station services for a company in the sector, based in Madrid. The selected candidate will be responsible for the entire customer assistance team, providing support, training, and assistance in using the new ticket sales platform and commercial offerings. They will also manage shifts both at stations and in the Call Center, supervise knowledge management, and generate team performance metric reports. Additionally, they will identify areas for improvement in communication and coordination with maintenance teams, among other duties inherent to the position. The contract is full-time, 40 hours per week, Monday to Friday, afternoon shift from 13:00 to 21:00, with breaks as stipulated by law. * Training capabilities. * Organizational capabilities. * Basic office software skills. * Ability to learn and interact with application users. * Team management and supervision capability. * Residence near the workplace is desirable. * Proficient written and spoken Spanish. * University degree. \- Office package.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
