Passenger Agent

Description

Job Summary: Baleària is seeking a Passenger Agent to advise, inform, and manage reservations, tickets, and payments, ensuring close, high-quality customer service. Key Highlights: 1. Commitment to team growth and well-being 2. Continuous training and a collaborative work environment 3. Industry-leading company and Top Employer JOB DESCRIPTION ### **Who Are We?** Baleària is an industry-leading maritime company comprising over **3\.000 people**, committed to **innovation** and **sustainable development**. Our success stems from the passion and dedication of our teams, with whom we maintain a firm commitment to their **growth and well-being**, creating a top-tier working environment. This has enabled us to obtain the **Top Employer 2026** certification, renewing this distinction for the **third consecutive year**. **\#WeAreBalearia \#TopEmployer** We are opening a permanent position as a **Passenger Agent** at our sales point in **Puerto Lapice**, and we want you to join our team! ### **What Will Your Day-to-Day Look Like?** The selected candidate will be responsible for: * Advising and informing customers about destinations, schedules, fares, promotions, additional services, and travel conditions, ensuring close, high-quality service. * Managing reservations, issuing tickets, and processing payments at sales points, adhering to established procedures. * Promoting Baleària’s road transport services, supporting achievement of sales targets for our own agencies. * Performing daily personal cash closure and reconciling income with the main cash register. * Digitizing documentation and verifying correct application of public administration subsidies. * Reporting incidents, improvement opportunities, or needs identified at sales points to contribute to service enhancement. * Carrying out administrative and operational tasks inherent to ticketing activities required for proper sales point operation. ### **What Do We Offer?** At Baleària, we value and care for our team. Here’s what awaits you upon joining us: * **Continuous training**, delivered through our Baleària Corporate School (EdEB), focusing on leadership, safety, operations, and professional development. * **Flexible compensation**, including social benefits (healthcare, meals, transportation, childcare, etc.) and tax savings * **A collaborative work environment**, where your ideas and contributions matter * **Seaside facilities**, allowing you to enjoy the surroundings daily * **Additional social benefits** (discount platforms, employee tickets, etc.) * **An industry-leading company**, with an established culture and values * **A Top Employer company**, reflecting our commitment to an outstanding workplace REQUIREMENTS * Availability to work rotating shifts (e.g., 07:00–15:00 / 15:00–23:00 / 23:00–07:00) * Advanced proficiency in French or Arabic * Strong communication skills * Experience in telephone customer service and front-desk client reception