Order Technician

Description

We are looking to hire an Order Technician to work in the Purchasing and Ordering department. Their mission will be to ensure proper support to agents, full tracking of each order, coordination and negotiation with suppliers, and management of materials on the ordering website (Merkato). RESPONSIBILITIES: Key responsibilities include: * Collecting order requests and resolving inquiries regarding materials, order status, deliveries, and incidents. * Managing each order from request to delivery, verifying terms and documentation, and resolving incidents, errors, delays, and after-sales service requirements. * Handling a high volume of phone calls. * Sourcing and evaluating suppliers: catalogs, quality-to-price ratio, delivery lead times, reliability, and market positioning. * Researching new suppliers and preparing necessary information for their evaluation. * Ensuring that materials published on the ordering website (Merkato) are complete, accurate, and up to date. * Proposing improvements, automation solutions, and protocols to streamline tasks and document management. REQUIRED EDUCATION: * University degree or equivalent: Business Administration and Management, Commerce, etc. * Also valued: Vocational Training (FP) or Higher Vocational Training (Grado Superior) in Business Administration and Finance, Commerce, Transport and Logistics, etc. REQUIRED EXPERIENCE: * We seek an experienced profile with consolidated knowledge and skills: at least 5 years of professional experience, including a minimum of 1 year currently working in the energy sector. * Experience in end-to-end order tracking, incident resolution, and communication with suppliers. REQUIRED KNOWLEDGE: * Advanced Excel proficiency. * Technical foundation is essential: sufficient to recognize and understand materials, without requiring exhaustive mastery of all references — e.g., self-consumption (panels, inverters, batteries), mobility (charging points), climate control (heating and air conditioning), lighting, meters, capacitor banks, etc. SKILLS: * Ability to operate efficiently under high call volume, simultaneous inquiries, and concurrent operations. * Clear communication, active listening, and service orientation. * Strong interpersonal skills and ease in interacting with agents, suppliers, and internal teams. * Negotiation skills. * Teamwork.