Waiter/Waitress

Description

Join our team! We are looking for a Waiter/Waitress at Grupo Oper, Bingo Copa Cabana, Madrid. Are you passionate about customer service and seeking an opportunity to grow within the hospitality sector? We are looking for dynamic and committed individuals to join our team in Móstoles! **MAIN RESPONSIBILITIES** 1\. Prepare work areas, utensils, and necessary materials before service begins. 2\. Provide direct customer service in the dining room, bar, or restaurant area, advising on available offerings and managing orders and consumption. 3\. Prepare simple meals such as appetizers, toast, sandwiches, or other basic preparations. 4\. Transport and arrange tableware, equipment, and service materials required across various zones. 5\. Monitor goods receipt, stock verification, and ensure tools and equipment meet section standards. 6\. Assist in setting up, serving, and dismantling buffets, special menus, or customized services. 7\. Perform customer-facing service techniques such as flambéing, carving, deboning, or slicing, where applicable. 8\. Collaborate with the dining room supervisor in organizing and executing events, celebrations, or special occasions. 9\. Coordinate or supervise, when necessary, tasks specific to the service area, in coordination with auxiliary staff. 10\. Inform and advise customers regarding product composition, allergens, food pairing, or preparation methods. 11\. Address and channel customer complaints or incidents, reporting them to the responsible person. 12\. Manage customer billing and payment, including POS operation and cash register reconciliation, if applicable. Perform any other tasks assigned within the hospitality or dining area. Schedule: Full-time, Monday to Sunday, with days off and rotating shifts. **EDUCATION/SKILLS/KNOWLEDGE** \- Compulsory Secondary Education (ESO) or equivalent. \- Valid Food Handler’s Certificate (mandatory requirement). \- Functional knowledge of: \- Customer service in foodservice environments. \- Basic service techniques for dining rooms, bars, and restaurants. \- Billing, POS operation, and basic cash handling. \- Hygiene and sanitation regulations and food handling practices. **COMPETENCIES** Agility and efficiency in direct customer service. Results orientation and service quality focus. Teamwork and collaboration with kitchen and dining staff. Resolution of workplace incidents. Interpersonal communication and suggestive selling. Operational excellence and compliance with standards. Adaptability in high-turnover service environments. **OTHER REQUIREMENTS** \- Food Handler’s Certificate, mandatory. \- Availability to work split shifts, weekends, and holidays, according to center operations. \- Prior experience in bars, recreational lounges, dining halls, or organized foodservice will be valued. Specific training in Hospitality, Restaurant Services, or Customer Service is desirable. If you are interested in joining our team, please send your CV to cv@opercanarios.com or visit our website for more information! Job Type: Full-time Salary: €21,000.00–€22,000.00 per year Work Location: On-site