Job Summary: We are seeking a Service Advisor for our dealership, responsible for customer service in the after-sales department, managing workshop appointments, and ensuring a high-quality service experience. Key Highlights: 1. Customer service and comprehensive after-sales management at the dealership. 2. Continuous training and opportunities for professional development. 3. Fixed salary + incentives and a positive work environment. We are looking for a Service Advisor to join our dealership. The selected candidate will be responsible for customer service in the after-sales area, managing workshop appointments, and ensuring a high-quality service experience. **Main Responsibilities** ------------------------- * Reception and assistance of workshop customers. * Opening and tracking repair orders. * Explaining completed work and quotations. * Coordinating with technical staff and the workshop. * Managing appointments and scheduling repairs. * Monitoring repairs and delivery timelines. * Handling phone inquiries and resolving incidents. * Customer retention and satisfaction. **Requirements** -------------- * Prior experience in customer service or automotive after-sales. * Basic knowledge of vehicle mechanics and maintenance. * Proficiency with computer tools. * Organizational skills and customer orientation. * Communication and negotiation skills. * Valid driver's license (Category B). **Preferred Qualifications** --------------- * Experience at official dealerships. * Familiarity with workshop management software. * Training in automotive technology or administration. **We Offer** ------------- * Permanent contract. * Continuous training. * Fixed salary \+ incentives. * Positive work environment. * Opportunities for professional development.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
