Reservation Assistant

Description

**About Us** At Grupo Martinón, we specialize in the management and development of large-scale hotel projects, with a strong international presence. Our expertise spans from planning and construction to operational management of hotels and resorts in Spain, Mexico, the Dominican Republic, and Aruba. From the Central Services of LIVVO Hotel Group—one of our flagship hotel brands—we work to ensure coordination and support for our hotels in operational management, reservations, and administrative control. Within the Reservations and Credit Department, we centrally manage reservations and credit terms for the group’s hotels, ensuring an efficient, rigorous, and quality-standard-aligned service. **What Will You Do?** Your mission will be to ensure every reservation is processed correctly—with agreed rates and conditions—resolving incidents promptly while maintaining smooth communication with internal departments (Sales, Administration, Front Office) and external parties (agencies, tour operators, and customers). You will contribute to ensuring data reliability, procedural compliance, and operational excellence in every interaction. **Your responsibilities will include:** * Managing individual and group reservations, handling direct requests as well as those received via agencies and tour operators. * Verifying and updating data in the PMS and other associated platforms (extranet, document management system, channel manager, etc.). * Responding to customer and internal department calls and emails regarding availability, conditions, modifications, or incidents. * Coordinating with the Sales and Front Office departments to ensure correct application of rates and conditions. * Uploading offers and rates to extranets and contract management systems. * Managing rooming lists, tracking pending or non-automated reservations, and resolving incidents. **What Are We Looking For?** We seek an organized, meticulous, and solution-oriented person, capable of autonomous work and attentive to detail, experienced in interacting with customers and operational departments, and eager to grow within a professional environment. **Technical Requirements:** Higher Vocational Training qualification in Administration or Tourism Accommodation Management. * Prior experience in hotel environments, travel agencies, or customer service companies. * Proficient use of office software, especially Excel. * Knowledge and experience using PMS systems—preferably Noray or similar. * Ability to operate extranets, distribution channels, document management systems, and reservation platforms. * Fluent English (minimum B2). A second language—German or French—will be valued. What Do We Offer? * Immediate incorporation into a solid business group with international projection. * A professional, collaborative, and continuously evolving work environment. * Genuine opportunities for professional development and continuous learning. Salary: €18,000.00–€20,000.00 per year Application Questions: * Briefly describe your experience in the reservations area. Work Location: On-site employment