Compression Technical Support Field Service Engineer

Description

Job Summary: We are seeking a Field Service Engineer specialized in refrigeration for technical support, ensuring an excellent service experience and acting as a bridge between customers and factories. Key Highlights: 1. Technical support and training for installer and system integrator companies 2. Technical incident diagnosis and resolution 3. Key liaison between customers and R&D and production teams Sales Spain, Alcobendas June 16 2026 Full time Permanent ### **Job benefits** Competitive salary and bonus scheme Continuous personnel development (e\-learnings \& projects) Free day to volunteer **About the position** ---------------------- We are seeking a Field Service Engineer specialized in refrigeration to join our Service team. This person will be responsible for providing technical support to our direct customers (installers and integrators), ensuring an excellent service experience and acting as a bridge between customers and our factories (R\&D and production). This is a field-based technical role with strong customer orientation, combining technical knowledge with communication skills and willingness to travel.### **Your responsibilities and tasks** * Provide technical (and non-technical) support to installer and system integrator companies working with our equipment. * Conduct training and on-site guidance for customers to ensure correct product usage, installation, and maintenance. * Actively participate in installations and commissioning. * Diagnose and resolve technical incidents, as well as manage claims and warranties. * Serve as the key liaison between customers and R\&D and production teams, channeling technical feedback and market needs. * Contribute to the growth of the Service business through: + Product implementation + Market development + Initiatives aimed at improving customer loyalty and satisfaction * Execute actions and objectives associated with the Component Service area. ### **Your profile and qualifications** * Technical education in Refrigeration Engineering, Technical Engineering or equivalent. * Minimum 5 years’ experience in technical service, product support or field service roles. * Solid experience in: + Industrial/commercial refrigeration + Product technical support + Equipment installation and commissioning + After-sales services and/or service sales * In-depth knowledge of refrigeration components and service products. * High level of English (mandatory) for communication with factories and international teams. * Fluency in local language. * Strong customer orientation and communication skills. * Willingness to travel frequently. **What we look for in you** ---------------------- * Practical, solution-oriented, field-focused profile. * Ability to build trust-based relationships with B2B customers (installers and partners). * Mindset of continuous improvement and service quality orientation. * Strong communication skills to translate technical requirements between customers and the organization. **We offer:** -------------- * Attractive compensation package. * Private health insurance. * Employee Assistance Program (EAP). * Flexible working hours. * 23 working days of vacation per year. * Excellent working environment as part of a collaborative team. * Internal training and professional development opportunities, both nationally and internationally. * The opportunity to join a company recognized as Top Employer 2026\. **About GEA** ------------- GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company. Why join GEA GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.