Receptionist

Description

Job Summary: BLUESEA Hotels is seeking a Receptionist to ensure professional and friendly customer service, contributing to a memorable guest experience during their stay. Key Highlights: 1. Joining a strong and growing hotel chain. 2. Positive work environment. 3. Professional training and development. **Description:** ---------------- At BLUESEA Hotels, we make travel easy, accessible, and hassle-free. We are a hotel group specialized in vacation tourism, headquartered in Palma de Mallorca, with presence in Spain’s most iconic destinations: Balearic Islands, Canary Islands, Costa del Sol, Costa Brava, Valencia, Almería Coast, Cádiz, Costa de la Luz, Rías Baixas, Cantabria, Madrid, and Marrakech. We strive for continuous improvement so that each stay surpasses the previous one, embracing innovative, flexible, and responsible management practices. Currently, we are expanding our team and seeking to hire a Receptionist to guarantee professional and friendly service to our guests, thereby contributing to a memorable stay experience. **Responsibilities:** * Greet and assist guests, managing check-in, check-out, and reservations. * Provide information regarding hotel services, facilities, and activities. * Resolve guest incidents, complaints, or requests. * Coordinate with other departments to ensure proper guest service. * Manage phone calls, emails, and online requests. * Complete daily departmental logs and reports. * Apply the hotel’s quality, safety, and data protection standards. **Requirements:** --------------- **Professional Competencies:** * Prior experience as a receptionist or in customer service within hotels or tourist accommodations. * Familiarity with hotel property management systems (PMS) and basic office software. * Good oral and written communication skills in English; knowledge of additional languages is an advantage. * Ability to organize and manage multiple tasks simultaneously. * Attention to detail and commitment to service quality. * Flexible availability. **We Offer:** * Joining a strong and growing hotel chain. * Positive work environment. * Professional training and development.