Receptionist

Description

Position Summary: We are seeking a Receptionist for BLUESEA Hotels, ensuring professional and friendly guest service for a memorable experience. Key Highlights: 1. Experience in customer service in hotels and reservation management. 2. Good communication skills in English and German; other languages are valued. 3. Professional training and development within a solid hotel chain. **Description:** ---------------- At BLUESEA Hotels, we make traveling easy, accessible, and hassle-free. We are a hotel group specializing in vacation tourism, headquartered in Palma de Mallorca, with presence in Spain’s most iconic destinations: the Balearic Islands, the Canary Islands, the Costa del Sol, the Costa Brava, Valencia, the Costa de Almería, Cádiz, the Costa de la Luz, the Rías Baixas, Cantabria, Madrid, and Marrakech. We strive to evolve so that each stay is better than the last, embracing innovative, flexible, and responsible management practices. We are currently expanding our team and seeking to hire a Receptionist to ensure professional and friendly service to our guests, contributing to a memorable experience during their stay. **Responsibilities:** * Greet and assist guests, managing check\-in, check\-out, and reservations. * Inform guests about hotel services, facilities, and activities. * Resolve guest issues, complaints, or requests. * Coordinate with other departments to ensure proper guest service. * Manage phone calls, emails, and online requests. * Complete daily departmental logs and reports. * Apply the hotel’s quality, safety, and data protection standards. **Requirements:** --------------- **Professional Competencies:** * Prior experience as a receptionist or in customer service within hotels or tourist accommodations. * Familiarity with hotel property management systems (PMS) and basic office software. * Good oral and written communication skills in English and German; other languages are valued. * Ability to organize and manage multiple tasks simultaneously. * Attention to detail and commitment to service quality. * Flexible availability. **We Offer:** * Opportunity to join a solid and growing hotel chain. * A positive work environment. * Professional training and development.