Front Office Manager

Description

Job Summary: We are seeking a passionate Front Office Manager to manage check-in, in-house, and check-out procedures, ensuring quality service and excellence. Key Highlights: 1. Be part of an expanding project with professional growth 2. Integration into a large team and an enriching work environment 3. Work at Abama Hotels, a renowned 5-star hotel in Tenerife **Description:** ---------------- Join our team at Abama Hotels! Located in an exclusive luxury paradise spanning 160 hectares of natural beauty on our wonderful island of Tenerife, Abama Hotels stands out for its world-class gastronomic offerings and 5-star service, committed to delivering unforgettable experiences. Currently, we are looking for a talented and passionate **Front Office Manager** to join our team. At Abama, we value excellence and attention to detail, and we seek someone who shares our passion for hospitality and guest satisfaction. If you have prior experience in this role and are seeking an opportunity to grow professionally within a dynamic and rewarding work environment, we want to meet you! Come and be part of our team, where every day is an opportunity to create and promote unique experiences for our guests. **General Job Objective:** Responsible for managing guest check-in, in-house, and check-out procedures, ensuring quality service throughout the guest’s stay. **Main Responsibilities Include:** * Responsible for implementing, developing, and maintaining excellent customer service during check-in, in-house, and check-out. * Plan daily room assignments, verifying reservations against required documentation and applying established room allocation criteria. * Review prepayments to prevent non-payment by agencies. * Daily upselling control: reviewing previous day’s sales and recording production to track monthly and annual targets. * Keep internal departmental procedures up to date. * Daily review of deductions – responsibilities, supporting documents, and justifications; cash management, cash reconciliation, settlement, and cash vouchers; management and control (charges and payments, credits, upgrades, complimentary stays, special rates, room blocks and unblocks); control of advances and invoices. * Control of TTOO/AAVV contracts and credit invoicing; invoicing for no-shows and cancellations. * Review of police file and compliance with submission requirements as per regulations. * Control of F\&B production (tickets, covers, and incidents). * Staffing control according to budget, occupancy, and operational needs. Preparation of work shifts in accordance with legislation and internal company agreements. * Establishment and implementation of evaluation and training plans for each team member. * Collaborate with the Revenue Department to maximize occupancy levels by reviewing and implementing revenue and pricing strategies. **Requirements:** * Minimum 2 years’ experience as Front Office Manager or Assistant Front Office Manager, preferably in 4/5-star hotels. * Advanced English proficiency. A third language—French and/or German—is desirable. * Higher education degree or bachelor’s degree in Hospitality, Tourism, or Business Administration. * We value attitude, proactivity, collaboration, and teamwork. **Offered:** * Opportunity to be part of an expanding project with professional growth prospects. * Potential to develop a professional career within our resort. * Integration into a large team of professionals and an enriching work environment. * Employment at Abama Hotels, recognized as one of the top 5-star hotels in Tenerife. We look forward to your application.