Sector Manager

Description

Position Summary: Supervises and manages customer service and guest relations within a sector of the Amàre Beach Hotel Ibiza, ensuring quality and compliance with established standards. Key Highlights: 1. Career development opportunities and career plans 2. Continuous training and language proficiency improvement 3. A unique work environment with outstanding professionals **Description:** ---------------- We are offering a **Sector Manager** position at our **Amàre Beach Hotel Ibiza located in Ibiza.** You will be responsible for controlling, managing, and supervising all functions within your assigned sector, ensuring high-quality service and guest relations in accordance with Fuerte Group’s protocols and standards. **You’ll gain multiple benefits** You will work for **Fuerte Group Hotels**, a large family of top-tier professionals with nearly seven decades of experience in the hospitality industry, having grown through distinctive brands—particularly in southern Spain. Competitive salary policy. A unique work environment and excellent working climate surrounded by outstanding professionals. Career development opportunities and career plans to grow together. Continuous training: we invest in and promote your talent, with special emphasis on improving your language proficiency. Accommodation is provided for non-residents of the island. **Your daily routine will sound like this…** Support and supervision: In the absence of the Second Maitre, you will assume the responsibilities inherent to that role. Collaborate in communicating departmental objectives to the dining room staff, and review critical processes and area setups through daily mini-meetings, in line with hotel-established standards. Coordinate and organize your team, assigning roles, supervising task execution, and ensuring smooth operations across all positions. Monitor and supervise that the point-of-sale area is organized according to company protocols for each specific case. Assist in guest relations by performing duties such as greeting, seating, advising, and bidding farewell to guests in relation to the gastronomic offerings. Supervise billing and guest payment, as well as cash reconciliation and settlement. Execution and follow-up: Plan, coordinate, and organize service within your sector, delegating responsibilities to your team. Ensure proper setup and breakdown of your sector or point-of-sale area. Place orders to the storeroom. Address and resolve any guest complaints and/or suggestions, escalating relevant information to your immediate supervisor. Collaborate in the selection, evaluation, training, and development of dining room team members, following Human Resources’ established methodology, and support the onboarding process. Control and quality: Store, inspect, and manage common-use products and items across various points-of-sale or your assigned sector. Comply with, and ensure others comply with, organizational standards regarding quality, safety and health, environmental protection, and data privacy. **Requirements:** --------------- **You’re ideal for this position if…** Vocational Training Level I-II / Intermediate or Higher Degree in Food & Beverage Services, Restaurant Management, or related fields. Preferred: Training in Protocol and Customer Service in Food & Beverage, Hotel Business Management, or Enology. Minimum 2–3 years’ experience as Sector Manager in a 4-star and/or higher category hotel. English, B1 level. French, A2 level. Hotel Management Software, intermediate level. Microsoft Office, intermediate level. Apply now and join the Fuerte Group universe. Share this opportunity with your contacts—you can explore more openings and learn about Fuerte Group Hotels at talent.fuerte-group.com