GUEST ASSISTANT

Description

Job Summary: We are seeking a dynamic and solution-oriented Guest Assistant to manage and accompany customer groups, ensuring an exceptional experience. Key Highlights: 1. Coordination of customer groups with a focus on hospitality 2. Proactive management of incidents and attention to customer needs 3. Supplier supervision and direct communication with the Project Manager **Job Description:** We are seeking a dynamic and solution-oriented Guest Assistant to manage and accompany American customer groups in San Sebastián (1 week in May and 2 weeks in June 2026\). **Job Details:** * **Location:** San Sebastián * **Dates:** * May 23–29, 2026 * June 10–22, 2026 * **Operations:** Coordination of 3 groups (stays of 6 nights / 7 days each) **Main Responsibilities:** * Customer reception * On-site hotel assistance (Hospitality Desk) * Accompaniment during scheduled activities * Coordination of departure transfers * Direct communication with the Project Manager * Supplier supervision (hotels, restaurants, transportation, local guides) * Proactive management of incidents and attention to customer needs **Required Profile:** * Organized, solution-oriented individual with excellent communication skills * Proactive attitude and customer orientation * **Languages:** Native or bilingual English proficiency * Prior experience in MICE, group management, or as a tour escort is preferred **Terms & Conditions:** * One day of rest guaranteed per group/stay * Remuneration to be agreed upon based on candidate profile and contractual modality Job Type: Temporary contract Contract Duration: 3 weeks Work Location: On-site employment