Front Office Manager – Temporary

Description

Job Summary: We are seeking a Front Office Manager to lead teams, deliver an outstanding customer experience, and manage operations within a dynamic, service-oriented environment. Key Responsibilities: 1. Lead, train, and motivate the reception team. 2. Supervise front and back office operations. 3. Customer-centric focus on excellence and satisfaction. **Join our SmartRental team!** SmartRental Group is a young, highly dynamic company dedicated to the operation and management of real estate assets for the tourism and hospitality sectors. Our vision is to become the European market leader by providing diverse, tailored accommodation solutions for all needs. With over 10 years of experience, our activities focus on hotels, apartments, hostels, student residences, and luxury senior residences. Our portfolio includes brands such as SmartRental Collection, Akeah, Malacuna, Live It, Suio, Evoca, and Lemonade, covering various vertical markets within the Living and Hospitality sectors. We seek a **Front Office Manager** with prior experience in hotels or tourist apartments, committed to delivering exceptional customer experiences and capable of efficiently leading teams. The ideal candidate will be dynamic, methodical, and solution-oriented, with excellent communication skills and strong attention to detail. **What will your responsibilities be?** Lead, train, and motivate the reception team, ensuring high service standards and customer care. Supervise daily front and back office operations, ensuring compliance with internal procedures. Manage reservations, check-in, check-out, and personalized guest assistance throughout the entire stay. Proactively resolve any incidents or conflicts that may arise, acting swiftly and effectively. Implement and monitor quality standards and customer satisfaction metrics. Coordinate with other departments (housekeeping, maintenance, administration) to ensure seamless operations. Prepare occupancy, performance, and customer satisfaction reports. Participate in continuous process, tool, and procedure improvement initiatives. **What are we looking for?** Prior experience in reception and team management within the hotel or tourist apartment sector. In-depth knowledge of front and back office operations. High level of English (spoken and written), minimum C1. Knowledge of additional languages is a plus. Excellent communication skills, problem-solving ability, and conflict mediation capability. Dynamic, organized, and customer-focused profile. Advanced proficiency in hotel property management systems (PMS), preferably Ulyses. Experience with quality management tools and customer satisfaction surveys is valued. Ability to make effective decisions and work under pressure. Attention to detail and commitment to service excellence. **What do we offer?** Temporary contract for 6 months with potential for renewal. Opportunities for professional development and growth within an expanding company. Discounts on our accommodations, restaurants, and events. Additionally, we offer discounts across multiple sectors through our Corporate Benefits platform. Health insurance via a flexible compensation plan.