Front Desk Night Supervisor

Description

Job Summary: We are seeking a Night Front Desk Supervisor for Mondrian Ibiza, responsible for managing the front desk area and ensuring guest satisfaction during night operations. Key Highlights: 1. A unique opportunity to work with two renowned hotel brands. 2. Being part of a passionate team dedicated to creating exceptional hotel experiences. 3. An innovative international group offering abundant development opportunities. Company Description **About Us** **Mondrian \& Hyde Ibiza** Join us to enjoy a unique opportunity to work with two distinct hotel brands. **Mondrian Ibiza** is an elegant resort featuring 154 rooms and designer public spaces, including a spacious terrace overlooking the bay. **Hyde Ibiza** is a culinary paradise inspired by festivals and a showcase of music and nightlife, featuring 401 rooms with natural textures and artisanal touches. Together, the hotels feature seven restaurants and bars, ranging from premium sushi to authentic Balearic cuisine — from sea to table. The hotels are managed by Ennismore, the world’s fastest-growing lifestyle hospitality company, in collaboration with Grupo Azul Mar Cala Llonga, owned by Apollo Investment Fund. Job Description **What We Expect From You** Under the supervision of the Front Desk Manager, you will assume responsibility for managing the Mondrian Hotel’s front desk operations. In addition to your accounting duties, you will serve as the primary point of contact for guests arriving or departing during the night shift. Accuracy, attention to detail, and the ability to handle diverse situations are essential skills for this role. **What Will Your Day-to-Day Look Like?** * Represent management during the night shift and ensure smooth operational execution. * Contribute to overall guest satisfaction through high-quality work and exemplary conduct. * Represent management during the night shift and ensure smooth operational execution. * Be responsible for closing the shift. * Review and prepare front desk reports. * Ensure guest safety and safeguard their belongings by adhering to and enforcing safety and hygiene protocols. * Deliver friendly, efficient, and professional service at all times. * Take initiative to ensure positive guest interactions. * Motivate, train, and inform your team. * Assist other departments as needed. * Respond to telephone calls promptly and efficiently. * Ensure cleanliness. Requirements **Experience:** * Experience in Front Desk or Rooms Division departments within lifestyle or full-service hotels. * Leadership experience in Front Office roles. * Preferably experience in lifestyle hotels, delivering exceptional guest experiences and managing incidents swiftly and effectively. * Ability to identify daily improvement opportunities and translate them into concrete actions optimizing time and resources. **Education:** * Degree in Hotel Management, Tourism, or related fields. **Soft Skills:** * High level of organization. * Ability to work autonomously. * Capacity to remain calm, focused, and detail-oriented in dynamic, high-pressure environments. * Proactive and solution-oriented attitude. * Teamwork capability. * Service- and guest-experience orientation. **Hard Skills:** * Proficiency in Property Management Systems (PMS). * Microsoft Office Suite. * Reservation management and maintenance of accurate, up-to-date information. **Languages:** * Fluent spoken and written Spanish and English. * Additional languages are an asset. Additional Information **What Awaits You?** * A competitive compensation package and numerous development opportunities. * **Contract Type: Permanent\-Intermittent.** * Join an innovative, fast-growing international group committed not only to building new hotels but also to building a global brand. * The opportunity to challenge the norm and work in a creative and rewarding environment. * Become part of a team passionate about creating exceptional hotel experiences and building a portfolio of brands. * A staff restaurant serves lunch daily. * Significant discounts across all Ennismore hotels and special discounts with numerous businesses on the island. * Abundant opportunities for progression and internal mobility as part of a global family of brands. * Regular team meetings — from team-building activities to our spectacular end-of-season party; we work hard, but we know how to have fun! *At Mondrian \& Hyde Ibiza, we champion equal opportunities for all individuals, regardless of gender, identity, age, sexual orientation, origin, disability, or religion. We foster diversity and inclusion, cultivating an environment where every individual feels valued and respected.*