CUSTOMER SERVICE REPRESENTATIVE/BACK OFFICE SUPPORT

Description

Job Summary: We are seeking a Customer Service Representative with Back Office Commercial Support to manage customer relationships, calibration plans, and billing within a metrology laboratory. Key Highlights: 1. Join a leading multinational company in metrology services. 2. Training provided by the company and professional development. 3. Intensive working hours with flexibility. * Contract Type CUSTOMER SERVICE REPRESENTATIVE (CSR) * Experience Level Vocational Training Qualification (CFGS) in Administration / CFGS in Commerce/Marketing / CFGM / FPII Administration * Experience Level Not essential * Category * Full time **DESCRIPTION** --------------- As a global leader in metrology services, TRESCAL Group’s mission is to support the industrial performance of our customers. Trescal is the strength of an international group, the power of a network of expert technical personnel, and the responsiveness of local laboratories. Aware that our staff are at the core of our activities, we offer tailored career paths, training programs, and opportunities to improve the world. We are launching a recruitment process to fill a Customer Service Representative position with Back Office Commercial Support for one of our laboratories located in Zamudio. **JOB RESPONSIBILITIES** ------------------------ * Client contact for managing calibration equipment, acting as the liaison between our clients and our calibration laboratory. * Management of calibration plans. * Monitoring of client calibrations conducted in our laboratory. * Recording incidents, tracking them, and implementing solutions. * Monthly billing for assigned clients. * Monitoring intercompany work (between our Trescal Spain laboratories). * Preparing basic quotations and renewing them. **REQUIRED SKILLS AND QUALIFICATIONS** -------------------------------------------- * Vocational Training Qualification (CFGS) in Administration, Commerce/Marketing, or related fields. * Approximately 1–2 years’ experience in customer service in roles similar to those described above. * Teamwork skills. Organized candidates with * time management skills. * Immediate availability for temporary replacement. * Availability to work in Zamudio. * Proficiency in standard user-level computer applications (Word, Excel, Outlook). **WE OFFER** * Permanent contract * Opportunity to join a multinational company. * Company-provided training and subsequent professional development. * Intensive working hours, with schedule flexibility Monday to Friday, from 7\-8 a.m. to 3\-4 p.m. **CUSTOMER SERVICE REPRESENTATIVE/BACK OFFICE SUPPORT (Zamudio/Bilbao)** ------------------------------------------------------------------------- Please click the link below to apply Click to apply