Concierge Assistant Trainee

Description

Summary: The Concierge Assistant Trainee will provide five-star service to guests, anticipating their needs and ensuring satisfaction through extensive knowledge of hotel services and local attractions. Highlights: 1. Provide five-star service and ensure guest satisfaction 2. Gain extensive knowledge of hotel services and local attractions 3. Personalize interactions to delight guests and build loyalty Concierge Assistant Trainee * 530392 * Rooms * Internship * Mandarin Oriental Ritz, Madrid Add To Favourites View Favourites **The Company:** Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Group now operates or has under development 36 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations. **The Hotel:** Renowned Parisian designers Gilles & Boissier have created a sophisticated residential design for the 100 rooms and 53 suites, including several one-of-a-kind specialty suites, featuring unique design elements inspired by the hotel’s historic connections to the city, Spanish culture and art. With a stunning and meticulous restoration that celebrates César Ritz’s pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain’s most celebrated chefs and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city’s most luxurious hotel. **Responsibilities:** * Attend all guests according to the Company and Hotel philosophy. * Ensure customer satisfaction from the first interaction to departure in accordance with the MOHG Legendary Quality Experience (LQEs), the MOHG Pillars and the perspective service standards of MOQA. * Respond properly to all guest requests using the proper communication skills. * Provide a five-star service by showing extensive knowledge of: All Hotel services, facilities, Madrid and surrounding areas, Transportation, Restaurants, Attractions, Retail, Sightseeing and Cultural or Art Activities, etc… * Create focused and clear conversation / interaction with guest. * Provide the guest with accurate information. * Personalize any interaction with guest to delight and gain fidelity and loyalty. * Identify guest request and be proactive by anticipating their needs. * Assist guest with recommendations, bookings, and confirmations. * Record properly all the guest requests and confirmations via front desk systems (e.g. Alice, Infor, Hotsos). * Ensure an efficient follow-up to all guest requests or experiences. * Ensure efficient and clear communication with colleagues, other departments and concierge’s service providers. **The Company** Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Group now operates or has under development 36 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations. **The Hotel** Renowned Parisian designers Gilles & Boissier have created a sophisticated residential design for the 100 rooms and 53 suites, including several one-of-a-kind specialty suites, featuring unique design elements inspired by the hotel’s historic connections to the city, Spanish culture and art. With a stunning and meticulous restoration that celebrates César Ritz’s pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain’s most celebrated chefs and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city’s most luxurious hotel. **Responsibilities**: * Attend all guests according to the Company and Hotel philosophy. * Ensure customer satisfaction from the first interaction to departure in accordance with the MOHG Legendary Quality Experience (LQEs), the MOHG Pillars and the perspective service standards of MOQA. * Respond properly to all guest requests using the prescribed MOHG communication skills. * Provide a five-star service by demonstrating extensive knowledge of all Hotel services, facilities, Madrid and surrounding areas, Transportation, Restaurants, Attractions, Retail, Sightseeing and Cultural or Art Activities, etc… * Create a focused and clear conversation / interaction with guest. * Provide the guest with accurate information. * Personalize any interaction with guest to delight and gain fidelity and loyalty. * Identify guest requests and be proactive by anticipating their needs. * Assist guest with recommendations, bookings, and confirmations. * Record properly all guest requests and confirmations via front desk systems (e.g. Alice, Infor, Hotsos). * Ensure efficient follow-up to all guest requests or experiences. * Ensure efficient and clear communication with colleagues, other departments and concierge service providers.