Back Office Manager

Description

Position Summary: In this role, the candidate will join the Financial Administration – Back Office department to perform administrative tasks related to the Order-to-Cash cycle. Key Highlights: 1. Administrative support in the Order-to-Cash process 2. Customer database management in SAP R3 3. Collaboration in improving tools and processes **What challenges do we propose for you?** As part of the **Financial Administration – Back Office department**, you will perform administrative tasks related to the sub-processes of Order-to-Cash (Orders, Billing, and Collections), master data maintenance, customer portal management, and providing support for or processing daily operational incidents. Your main responsibilities will include: + Providing administrative support for tasks arising from the Order-to-Cash process (Orders \- Billing – Collections); recording GPV orders, debit and credit notes, archiving process documentation, sending customer notifications, and providing administrative support to departments, among others. + Supporting the SAC Front Office and Sales Departments on matters related to administrative management of the process. + Supporting the Customer Master Data Owner in administrative tasks related to maintaining the database in SAP R3\. + Supporting the Billing Owner in administrative tasks related to maintaining the database in SAP R3\. + Supporting the maintenance and management of the Customer Portal. + Applying SAC procedures to ensure an appropriate level of service and quality. + Collaborating in the implementation and definition of tools to improve the maintenance and management workflow of the Customer Master Data. **What is required to succeed in this position?** **Education:** * Education: Bachelor’s degree in Business Administration, Economics, or a related field; or completed Higher Vocational Training (CFGS/FPII). **Experience:** * Minimum of 2 years’ prior experience in customer service or administrative management of customers. * Advanced user of Microsoft Office suite. * Solid knowledge of SAP environment. **Skills:** * Strong organizational skills. * Good communication and customer service skills. * Excellent ability to work both independently and as part of a team. **EMPLOYMENT TERMS** * Permanent contract * Full-time position