Promotion of youth employment. Young people on internships (SOC – PROMOTION OF INTERNSHIPS). Applicants for subsidized employment contracts must meet the following requirements: \- Be beneficiaries of the National Youth Guarantee System. \- Be under 30 years of age. \- Be registered as unemployed jobseekers (DONO) with the Public Employment Service of Catalonia and possess the capacity to formalize a training employment contract aimed at acquiring professional practice at the time of signing. \- Hold a CFGM qualification in Administrative Management, which qualifies them for professional practice, and meet the requirements stipulated for the training employment contract aimed at acquiring professional practice. All requirements and conditions must be verifiable on the business day immediately preceding the start date of the contract. Promotion of youth employment (SOC YOUNG PEOPLE ON INTERNSHIPS) \- Attend to, advise, and inform citizens regarding procedures or matters requiring assistance. \- Inform citizens about how to carry out the various procedures listed in the electronic office’s procedure catalogue and provide general website information without needing to refer inquiries to the department. \- Process files and assume responsibility for their follow-up according to directives and procedures established by their supervisor, and issue any related notifications. \- Manage and perform tasks associated with the municipal register of inhabitants. \- Gather documentary background information and obtain necessary data for executing economic and/or administrative procedures or files. \- Carry out procedures falling within the competence of the OAC, in accordance with previously defined and agreed protocols with the various management areas. \- Assist interested parties in using electronic means, acting on behalf of citizens under Law 39/2015 on the Common Administrative Procedure of Public Administrations. \- Receive and attend to, at first instance, citizen complaints, requests, and suggestions. \- Manage the incoming and outgoing registry, performing the corresponding distribution of documents and archiving documentation where applicable. \- Answer and redirect telephone calls and emails, and handle all other tasks assigned by direct supervisors. * Experience: 0 months. ADMINISTRATIVE STAFF, IN GENERAL * Administrative Management * Catalan (spoken: intermediate, written: intermediate) * Competencies / knowledge: Technical competencies: Electronic administration. Knowledge of archival techniques and systems. Knowledge of computer programs (Sicalwin, Audifilm, Firmadoc, etc.). Technical knowledge of customer service, incident management, complaints handling, etc. Application of data protection regulations. Cross-cutting competencies: Planning and organization, interpersonal relations, service orientation, flexibility, and change management * Temporary employment contract (12 months) * Full-time working hours * Gross monthly salary: 2143 * Other relevant information: Training contracts for acquiring professional practice. Working hours: Monday to Friday, 8 a.m. to 3 p.m.