Administrative Staff

Description

Position Summary: We are seeking Administrative Staff to provide comprehensive telephone support for file processing, including handling inquiries and managing documentation. Key Highlights: 1. Comprehensive support in processing files 2. Telephone assistance and appointment management 3. Collaboration in document analysis, validation, or verification Administrative Staff \- Telephone Support for File Processing (Madrid) **Positions Available** ---------------------- 42 **Company** ----------- Tragsatec **Project / Reason for Hiring** --------------------------------- Tecnologías y Servicios Agrarios, S.A., S.M.E., M.P., a subsidiary of the TRAGSA GROUP, specialized in engineering, consultancy, and technical assistance services in agricultural, livestock, forestry, and environmental matters, seeks to hire 42 Administrative Staff to provide telephone support for file processing in Madrid. **Work Location** -------------------- * Madrid **Functions and Responsibilities** ---------------------- * Telephone assistance and appointment management. * Comprehensive support in processing authorizations. * Support in analyzing, validating, or verifying documentation. * Support in managing corporate information mailboxes. * Other administrative tasks related to the various files handled by the unit. * Support in processing applications, objections, and appeals. **Specific Requirements** -------------------------- Compliance with requirements and/or merits must be substantiated by completing evaluation tests and/or attaching necessary documentation in the “Annexes” section of the registration questionnaire. The Tragsa Group reserves the right to request, at any stage of the process, documents verifying the information provided in the application, as well as additional information from the curriculum vitae, whenever necessary to verify the stated requirements and/or merits for this vacancy. ### **Education** #### **Qualifications** * Hold a Spanish-recognized FP II or CFGS qualification in the administrative field, or possess at least three months of professional experience as an administrative staff member. ### **Other Mandatory Requirements** * Valid electronic DNI and/or digital certificate prior to commencement, if selected. * Immediate availability to start within less than three working days following notification, if selected. **Merit Criteria (Evaluated)** ------------------------ ### **Education** #### **Additional Training** * Certified training in Microsoft Office suite tools. * Certified training in telephone assistance, call centers, and/or telemarketing/teleoperator roles. ### **Other Meritorious Factors** * At least one year of administrative work experience in public sector entities and/or Public Administration. * At least one year of administrative work experience in private-sector companies. **Observations** ----------------- * Offer includes: + Fixed-term contract with an estimated duration of three months, extendable if applicable, linked to the execution of the assignment described in the publication for the Recovery, Transformation and Resilience Plan or funded by European Union funds. + Given the specific nature of this project, working hours will be split, Monday to Friday, from 9:30 a.m. to 2:00 p.m. and from 4:30 p.m. to 7:30 p.m., without applying the standard labor calendar. Applications will be accepted from today, March 25, 2026, until March 30, 2026, at 23:59 (Peninsular Time). Documentation substantiating requirements and/or merits must be submitted as annexes during registration and/or throughout the selection process, in due time and form, including the following documents: + Academic qualification requirement: official degree certificate, degree recognition certificate, tuition payment receipt, and/or proof from the Citizen’s Folder (https://carpetaciudadana.gob.es/carpeta/clave.htm) confirming fulfillment of this requirement. + Experience requirement and/or merit as administrative staff: employment history report under contribution groups 3, 5 and/or 7 (https://portal.seg\-social.gob.es/wps/portal/importass/importass/Categorias/Vida\+laboral\+e\+informes/Informes\+sobre\+tu\+situacion\+laboral/Informe\+de\+tu\+vida\+laboral). + Merit-related training: certificates, course completion records, or diplomas. Initial incorporation is scheduled for mid-April 2026, with subsequent incorporations formalized progressively according to project needs. Successfully completing all stages of the selection process is mandatory to be eligible for hiring. These positions will be offered based on the candidate’s overall score in the process, following the criteria established herein: compliance with requirements, merit evaluation, and test phase, as well as the possibility of formalizing a temporary contract until project completion, starting from the hiring proposal. For position allocation, candidates will be ranked according to their total score obtained in the process (sum of merit scores and test phase results). In case of a tie, and to comply with HR Norm RRH.09 promoting the inclusion of persons with disabilities within the Tragsa Group, candidates with a recognized and certified disability equal to or greater than 33% will be prioritized, provided such disability is compatible with proper performance of the role; when feasible, the employment contract type will be adapted accordingly. In cases where no disability is declared or verified, or where there is no tie-breaker based on disability status, a prior lottery will determine the order of precedence; the alphabetical list will begin with the letter "Y", ordering candidates by their “First Surname”. Should first surnames coincide, the tie will be resolved using the “Second Surname”. Candidates successfully completing all selection phases will be listed in descending order of total score. Position offers will follow this global ranking order. Candidates who successfully complete the selection process but do not join to fill any of the advertised positions will be placed on a waiting list to cover unforeseen vacancies or resignations for this role, enabling the company to contact them for coverage and contract formalization, with contract type and duration estimated based on the triggering event. If insufficient applications are received to fill all advertised positions in this call, candidates registered through subsequent republication(s) will be evaluated, ensuring procedural fairness, and will only be considered for the remaining open positions specified in such republication(s). For offering these remaining positions, a precedence order will be established based on the candidate application submission deadline defined for each registration period. A candidate’s removal from the waiting list will occur under any of the following circumstances: 1\. Having declined a hiring offer arising from this vacancy. 2\. Voluntarily terminating employment during the contract term resulting from selection under this vacancy. The establishment of the employment relationship — including signing of the employment contract and associated documentation — between the Company and the employee will be conducted via a digitalized process; therefore, a validly issued digital certificate is required. If not already held, the candidate must obtain one prior to incorporation, should they be selected. No application submitted outside the time and format explicitly stipulated in this call will be accepted. For questions or issues regarding registration, please contact us via email at seleccion.utex2026@tragsa.es before 23:59 (Peninsular Time) on the second-to-last working day of the application period specified in this vacancy notice. General guidelines for selecting temporary personnel, in accordance with the standard procedure of the Tragsa Group, are published and accessible on the corporate external website: https://www.tragsa.es/es/equipo\-humano/unete\-a\-nuestro\-equipo/ofertas\-empleo\-temporal/Documents/bases\-generales\-ofertas\-empleo\-temporal.pdf