We are looking for a responsible and customer-oriented individual to manage customer service and ensure the proper operation of our game hall, guaranteeing compliance with regulations and delivering an excellent experience for our customers. **Main responsibilities** * In-hall customer service, resolving inquiries with professional and friendly interaction. * Access control and verification of legal requirements (age, identification, capacity). * Basic supervision of gaming machines and reporting of incidents. * Cash handling: collections, change provision, and cash control. * Monitoring compliance with regulations and responding to incidents. * Support during opening, closing, and maintaining order on the premises. **Requirements** * Customer service experience (experience in gaming, hospitality, or retail is preferred). * Strong communication skills and ability to handle conflicts. * Basic cash handling and familiarity with computer tools. * Availability for rotating shifts (including weekends). **Preferred qualifications** * Training in customer service. * Observational skills and ability to detect risky behaviors. * Teamwork and proactivity. **We offer** * Permanent contract and competitive salary. * Initial and ongoing training. * A professional environment focused on safety. * Opportunities for internal growth.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
