Gaming Hall Operator

Description

Job Summary: We are seeking a responsible, customer-oriented gaming hall supervisor to manage customer service, daily operations, and regulatory compliance, ensuring an excellent customer experience. Key Highlights: 1. Professional environment focused on security and internal growth. 2. Initial and ongoing training for professional development. 3. Permanent contract and competitive salary. We seek a responsible, customer-oriented individual to manage customer service and ensure the smooth operation of our gaming hall, guaranteeing regulatory compliance and an outstanding experience for our customers. **Main Responsibilities** * In-hall customer service, resolving inquiries with professional and friendly interaction. * Access control and verification of legal requirements (age, identification, capacity). * Basic supervision of gaming machines and reporting of incidents. * Cash handling: collections, change management, and cash control. * Monitoring compliance with regulations and responding to incidents. * Support during opening, closing, and maintaining premises order. **Requirements** * Customer service experience (preferable in gaming, hospitality, or retail). * Strong communication skills and ability to manage conflicts. * Basic cash-handling and computer tool proficiency. * Availability for rotating shifts (including weekends). **Preferred Qualifications** * Training in customer service. * Observational skills and ability to detect risky behaviors. * Teamwork and proactivity. **We Offer** * Permanent contract and competitive salary. * Initial and ongoing training. * Professional environment focused on security. * Opportunities for internal growth.