Job Summary: We are seeking a customer service professional to provide comprehensive and high-quality visitor service in a museum, managing tickets, reservations, and assistance. Key Responsibilities: 1. Comprehensive and high-quality visitor service in a museum 2. Ticket and reservation management, and coordination with other departments 3. Resolution of inquiries and incidents, and supervision of visitor flow **We are looking to hire a customer service professional to strengthen our Museum team.** Your mission will be to deliver comprehensive and high-quality visitor service, ensuring a seamless experience—from ticket and reservation management to on-site guidance within the museum. What will you do upon joining the team? * **Box Office Service** + Full ticket management: sales, exchanges, and incident resolution; information on pricing, tour types, opening hours, regulations, and special activities. + Visitor consultation tailored to the type of experience sought. + Cash register opening and closing. + Daily cash reconciliation and income control. + Cash float management and change requests. * **Reservation Management and Coordination** + Group, school, agency, and tour operator reservation management. + Communication and coordination with other departments (Academy, Shop, F&B, Events, Marketing, etc.). + Responding to email and telephone inquiries. + Group calendar organization and availability control. * **In-Museum Customer Service** + Visitor reception and on-site assistance during the visit. + Resolution of inquiries and incidents. + Visitor flow monitoring and supervision. + Guiding groups when required. What do we value in this role? * Prior experience in customer service, tourism, box office operations, hospitality, or similar environments. * Experience in museums, cultural centers, or high-traffic venues is an advantage. * Basic knowledge of digital tools and ticketing systems. * Advanced English proficiency is mandatory. Catalan, German, and French are desirable. * Flexible working hours and availability to work weekends and public holidays.