Customer Relationship Coordinator – Puerto Real

Description

Job Summary: The Store Customer Relationship Coordinator ensures the best customer experience before, during, and after their visit to the store, coordinating the team and promoting payment services. Key Highlights: 1. Being part of a team that shares the company's purpose 2. Ensuring the best in-store customer experience 3. Coordinating and promoting payment services **Our Stores** Where we demonstrate our purpose face-to-face. If you share this objective and your satisfaction lies in enabling customers to bring their ideas and projects to life, this is the place for you. Joining our store teams means working in a co-creation environment where we live our corporate values and purpose alongside customers. Will you join us? We show it to you here in this video: **Responsibilities and Mission** The **Store Customer Relationship Coordinator** is responsible for ensuring the best customer experience before, during, and after their store visit — both at the point of payment and across all existing communication channels — by leveraging knowledge and making available a comprehensive portfolio of high-level, customized services defined by the Services Directorate. They understand the details of each service and promote its usage, pursuing goals set forth in the action plan established by the Customer Relationship Leader (CRL). They maintain continuous contact with customers, enabling them to identify key areas for improvement. Together with the CRL, they propose action plans to the rest of the store team. They are responsible for planning and organizing the daily activities of the Customer Relationship team according to store operational needs and customer flow. They also promote various in-store payment services, supporting customer autonomy while aligning with corporate strategy and ensuring agile customer billing. **Main Responsibilities** * Coordinates the team to guarantee an excellent welcome (welcoming) to customers upon entering the store through initial contact, ensuring an outstanding customer experience. * Listens to customer needs using available tools at any given time — such as NPS, GMB, and RCO — and, in coordination with the CRL, proposes action plans to address identified needs. * Supports the CRL in organizing the team to regularly conduct exit surveys for non-purchasing customers, and — whenever possible — provides real-time solutions to customers. * Supports the CRL in tracking action plans derived from exit surveys for non-purchasing customers. **Demonstrable Requirements** * Minimum of two years’ prior professional experience is required. * Proficiency in office productivity tools. **What We Offer** **Our Purpose** ===================== At Leroy Merlin, we have a purpose that gives meaning to who we are and everything we do — a guiding principle representing our commitment to you and to the planet. Everything we offer aims to inspire you to create better living environments. Because we firmly believe one thing: if we commit to it, changing the world is within our hands — and yours. Social Action is one of Leroy Merlin Spain’s fundamental pillars — adding value not only to the entire company but also to the community. Through diverse initiatives — renovation and adaptation projects, donations, solidarity products, corporate volunteering, and our "Dignified Homes" Grant Program — we contribute to building a better world and society. **!Benefit! As a Leroy Merlin Employee** ====================================== As a Leroy Merlin Spain collaborator, you have access to over 70 benefits and/or advantages, categorized into six groups — all designed to deliver the best possible experience as part of this great team. You will also benefit from Leroy Merlin’s Flexible Compensation and Benefits Policy, including opportunities to become a company shareholder, health insurance, childcare support, meal vouchers, and various discounts with major commercial partners, among others. You will receive a fixed salary plus participation in company results and profits. **!Grow!** ================== Train and grow within a multinational company! You’ll find an excellent work environment and enjoy autonomy to decide and act — participating in decision-making and cross-functional projects. **A Place for Everyone** Diversity Management is a core element of our corporate philosophy. That is why it is included in our Diversity Charter — a commitment code promoted by the Foundation for Diversity and supported by the Ministry of Health, Social Policy and Equality. This reaffirms our commitment to respecting the right to inclusion of all individuals and recognizing the benefits brought by cultural, demographic, and social diversity. Leroy Merlin España, S.L.U. declares its commitment to establishing and developing policies that integrate gender equality without any form of discrimination, as well as promoting and fostering measures to achieve effective equality within our organization. We uphold the principle of gender equality across every area of our activity and within the framework of our Organization’s Social Responsibility. If you want to pursue the work you love, our door is open to you. Here, we do not recognize barriers. **YOUR TALENT HAS NO LIMITS** If you would like to learn more about our Purpose, values and initiatives, and our current job openings, please visit our Corporate Employment Website: Leroy Merlin Spain. **CHANGING OUR WORLD IS IN OUR HANDS!**