**Description:** ---------------- Yomovo is a comprehensive mobility services company born from the merger of two leading firms in the automotive sector: Maas and Vallescar. With over 65 years of experience, a multi-brand network of more than 90 sales points across Catalonia, and representing over 20 vehicle brands, we are an established and growing group committed to innovation and customer satisfaction. Currently, we are looking to incorporate a CALL CENTER OPERATOR into our team in BARBERA DEL VALLES. What will your responsibilities be? In this position, the selected candidate will be responsible for: * Efficiently handling and managing incoming calls through the group's switchboard, respecting the allocated time for each call. * Following established telephone service procedures and scripts for each call type (after-sales, sales, information, internal, etc.). * Advising and meeting customers' information needs. * Mastering front office processes in the After-Sales department: appointment scheduling, workshop planning, OR management, replacement vehicle coordination, tracking OR status in the workshop, etc. * Accurately registering each call report in the Group’s and brand’s applications to ensure all client-provided information is shared and properly followed up. * Proactively contributing to improving work processes related to the role. What do we offer? * Integration into a leading company in the automotive and mobility industry. * Opportunities for professional growth and continuous training. * Working hours: 9:00 AM to 1:00 PM and 3:00 PM to 7:00 PM. * Job stability. * Competitive compensation: base salary according to collective agreement. If you want to be part of a forward-looking, innovative, and constantly evolving project… we’re waiting for you at Yomovo! **Requirements:** --------------- What do we need from you? * Previous experience in a contact center. * Education: Completion of intermediate or higher vocational training (CFGM/CFGS) is desirable. * Experience using Quiter will be positively valued.