Job Summary: Babel is seeking a Project Manager with experience in IT service management for major clients, leading teams and focusing on continuous improvement. Key Highlights: 1. Join an expanding, committed, and innovative team 2. Enhance your talent in a large collaborative work environment 3. Work with cutting-edge technologies on innovative projects We are **One Team.** We **make it happen.** We are **Unstoppable.** BABEL is a multinational technology consulting firm specializing in applying its services and technological expertise to accelerate the digital transformation of its clients—large enterprises and public institutions. **What is our strategic plan?** We look to the future! Our **Hiperespacio 2029 strategic plan** promises an exciting journey, **full of opportunities** for professional growth and development. Achieving **€1,000 million** in revenue is a challenge we are confident we will meet together—through **collaboration** and the **talent** of our people—writing yet another success story as one team. **What are we looking for?** At Babel, we continue to grow and want to welcome a **Project Manager** with experience in IT service management for major clients. We seek someone with strong customer orientation, ability to lead teams, and focus on continuous improvement. **What profile are we seeking?** * Proven experience in **technology service management** within complex environments. * Ability to act as the primary point of contact with the client, managing the relationship and ensuring compliance with service-level agreements (SLAs). * Skill in coordinating technical teams, managing critical incidents, and overseeing daily service operations. * Knowledge of frameworks such as **ITIL**, and experience in **reporting, KPI tracking**, and improvement plans. **Main Responsibilities:** * Ensure correct delivery of contracted services. * Identify opportunities for improvement and optimization. * Coordinate across internal departments to ensure smooth operations. * Ensure customer satisfaction and anticipate potential incidents or needs. **What do we offer?** **Babel, the great way to achieve the success.** Do you want to join an expanding, committed, and innovative team that makes history every day? At Babel, we support you on your path to success. We believe in people’s talent and aim to enhance it by offering an outstanding collaborative and solidarity-based work environment. Working at Babel is much more than working for a company—it means joining a team united by a shared mission and a corporate model centered on values. Additionally, * We champion work-life flexibility\-personal balance. (Point-based vacation system, remote work, and flexible hours). * We invest in training our *Babelievers*. * We invest in your physical and emotional well-being. (Private Health Insurance/Life Insurance, personal trainer, and wellbeing program). * We also invest in your free time (nature activities, sports tournaments, streaming platform subscription (e.g., Netflix)). * You participate in the company’s growth and benefit from recognition of each individual’s contribution (Benefits Bonus). * We focus on working with cutting-edge technologies and innovative projects—but above all, we accompany digital transformation and bring technology closer to society. **Are you up for the challenge? We’re waiting for you!** *In compliance with current data protection regulations, we inform you that the controller of your personal data is GRUPO BABEL (see companies listed in the privacy policy), and your data will be used to manage your current and future recruitment processes, as well as for other purposes described on our website. This processing is based on the candidate’s consent. The personal data collected will not be shared with third parties under any circumstances, except where expressly required by law. You may exercise your data protection rights by contacting* *data.protection@babelgroup.com**. Full information on our privacy policy is available on our website.*